Moore Mechanical 12760 Honor Highway, Honor, MI 49640

"I recently needed a new hot water heater, and I am amazed how kind and thoughtful this young man was!!! His name is Alex he is a amazing worker and also very kind and polite and efficient. Thank you Moore mechanical. Be is a keeper. Jeri from Gateway apartments"

"Very disappointed with service!! Pressure relief valve went out and needed replacing. Tech showed up (a hour later than expected) replaced valve ($30) but didn’t diagnose why it failed. Was told my furnace needed to be replaced due to the burners not burning efficiently and they were too rusty for him to get out. Under an hour of work performed by tech and was charged $300. Was told someone would contact me to provide an estimate for a new furnace. 10 days have passed without any contact and no heat! I was able to remove, clean and reinstall the burners in under 45 minutes. In the meantime another furnace company came out and informed me the furnace was fine and would last a few more years but I needed a new pressure tank because it was over pressurizing the system which is what caused the valve to blow. $60 tank and half hr of work $100 charged. I will NEVER use this company again. Heating system maintenance Update to a prior post!!! I contacted a supervisor by phone and explained the situation and concerns. After a long conversation and the supervisor agreeing that things were not handled correctly or professionally, we came to a compromise that all parties could live with. Making a call is not always the easiest but it is the best way to address issues. This gives me confidence that Moore Mechanical is committed to customer service."

"Your employee was very curteous, kind, ans knowledgeable. He went out of his way to make certain we were satisfied. We would definitely use Moore Mechanical again if need be."

"Will never, ever call them for plumbing service again. I needed a shower valve swapped out -- I removed all the hardware to expose the valve, turned off the water and drained all the lines in preparation for Moore's visit, and supplied the valve being installed. He needed to remove a large square of drywall behind the valve, along with a 2x4, in order to swap it out. The visit was about a 2.5 hours, and cost $710. I am aghast at how expensive it was. I still need to repair all my drywall myself, which I understand -- but this cost is outrageous. It was $99 for the service call, $62 diagnostic fee to spend less than three minutes to look at a bit of corrosion on my water heater, and $550 for the labor for the valve swap. They would not quote this in advance, I had no idea the labor would be over $200 an hour, and if I knew that drywall had to come out, I would have done it myself. I thought there was enough access in front. I am simply floored at a $710 bill for a valve swap, when I provided the valve and prepped so much in advance. I do NOT recommend this company EVER. ETA: The valve I supplied had screw on fittings, which I was excited about because then next time I would not need a plumber to change it out. The technician actually welded the pipes into the threaded fittings, without asking what I wanted, so I will not be able to swap this out on my own, nor ever remove and reuse it. I can't overstate my disappointment in every aspect of this visit."