Moosejaw,

34288 Woodward Avenue, Birmingham, MI 48009

"Purchased a couple items that were on sale on the website only for my order to be cancelled a day and a half later after being told the price on the website was a ‘mistake’ and that I could reorder again- but at a much higher price. When I contacted customer service about it, I was given a bunch of legal language Moosejaw has that pretty much says they have the right to cancel an order if they don’t like the price you paid (or it was a ‘mistake’). Listen, I get everyone makes mistakes. That’s life. However, I don’t think it’s right to cancel a customer’s order for no fault of their own, and then say they should order again at a higher price point just to get more money out of them. Own up to your mistake, honor the customers’ orders that happened because of the ‘mistake’, fix it on your website, and move forward. Bottom line- if you find something for a great price on their website and really need the item, be hesitant. They might end up cancelling your order because they want to get more money out of you."

"Today was my first time at this shop. Soon as I walked in, was immediately greeted by a sweet employee and a smile. Asked if I needed help and directed me to what I was looking for. This is fantastic service! The store is very clean, well lit and organized. The entire staff was simply super friendly and professional. They know their stuff. When I finished shopping and was ready to checkout, wanted to use PayPal but their system wasn't setup for it. So they helped me get items from the online store and had it shipped to my house. Overall excellent experience and looking forward to coming back for other accessories."

"Been with MJ for yrs, great selection and price points, very nice employees, and that MJ sense of humor is very cool. 5 stars easy."

"I used to be a frequent customer of Moosejaw (online) but had an absolutely terrible experience the last time I ordered. Their customer service was awful, they intentionally cost us a bunch of money trying to fix their mistake, and I will never shop from them again."

"Went looking for boots & outdoor gear. Superb selections and outstanding prices. Ended up buying a pair of Keen's boots for under $150. Customer service was excellent. Buck was an extreme help and aided me in my purchases. Will definitely return for more gear."