SIM Yamaha 1475 South Shore Drive, Washington, WI 54246

"Ordered 100 hour service and winterization supplies on 10/5. Shipped on 10/6, arrived at my door 10/9. Order was 100% accurate. Great service."

"I purchased a prop and accidentally ordered the wrong size. I called immediately and spoke to customer service to exchange it. The lady on the phone told me it would be easier to return it and then order the correct size she told me there would be a 10% restocking fee. I received a email 33 days later advising me a refund was applied back to my card -20% when I questioned this I was told it was because I didn’t order another one, I wasn’t given the opportunity to reorder. I will not give these folks another chance. Beware"

"I’ve been going back and forth on a return since April. Returned the item shortly after receiving. And due to a family emergency on their end, the company has failed to refund me. Not to mention they can’t find the package that was confirmed delivered thru FedEx. Buy at your own risk and if you return an item request a signature. Lesson learned!"

"Customer service is great, items ship faster than expected. I’ve only ordered items 3 times from Sim Yamaha and it’s been the same every time, prompt service. There’s 3 Yamaha dealers in my area and every time I need something they have to order it. Most of the time they don’t want to give me the time of day. They all ask who I purchased the motor from…..I know where they’re headed with that. Not worth the hassle."

"The 100-hr kit and plugs I ordered were packed extremely well and the fedex ground rate was reasonable. Before placing my order I had sent them a text message asking a few questions and they responded within two-hours. Received an email with tracking# when the parts shipped and a follow up email from them the day the parts were delivered. Smooth process and great prices - thank you."