M&M PowerSports Inc 90 Navy Street, Hancock, MI 49930

"I recently purchased a new Yamaha from a different dealer for my wife and we were in Hancock for our first ride. The snowmobile had immediate problems and M&M Motorsport dropped everything to diagnose and repair it same day! We also were able to rent a snowmobile for the afternoon and enjoy our trip! I’d like to thank everyone that helped us and give a big thumbs up to a very professional dealer! Highly recommend!"

"I do not recommend that you use M&M Power Sports for rentals. I was planning to visit the Keweenaw and through my research I found M&M to have a good rental option, a two seat Yamaha RMAX 1000. I booked a rental for Sunday Oct 15th, and arrived that morning to find out that they are closed on Sunday. We called several times, walked around the property looking for any left behind notes, or any info whatsoever on what we needed to do, but were incredibly disappointed to find that there was nothing. We tried waiting to see if anyone would arrive, but once again no one showed up. The availability of a Sunday rental implied the ability to have a Sunday rental. As a last resort we sent an email to Chad found on the M&M Facebook page, we got no response. Luckily we were able to change our travel plans and returned the next morning. This is where the red flags started. We walked in, met someone and explained our situation. Whomever that was began using vulgar language, not a very professional first impression with your customer. We were told that we could bump our rental to that day and were taken to see the unit after paying the remainder of our rental fee. There was no offer for a discount or anything that could have helped make up for the inconvenience of not getting our rental on the day we booked it for. We were given a fairly new RMAX. I noticed the machine had no ORV tags and was told that it was no issue, to take it, and to call the business if we were stopped by the authorities. We were a bit discouraged by our experience so far but were invested and still excited for the day ahead. Out on the trail there was a severe miscalculation and the machine was rolled, we both walked away uninjured and were able to continue. We take full responsibility for the accident. The damage was not the problem, it was how M&M dealt with our predicament. We arrived back and explained what happened, they said they would examine the damage and send us an invoice. We left them with a photocopy of a driver’s license and credit card. We then came to find out that the machine we were rented was already sold to another customer by the dealership, in our eyes they were not at liberty to rent that machine to us. Even if they were, they should not have sent it out on behalf of protecting their other customer. That explained the no registration nor mention of insurance on their end. We were told that the gentleman that purchased the unit had bought it because it was such low hours and so clean, I feel bad for that man. I hope M&M disclosed that the machine was involved in an accident. We left somewhat stunned but extremely grateful that we were both uninjured. The next day during the trip home we received the invoice for the damages. The total came out to almost three thousand dollars, a shocking number but not entirely unexpected. We were provided a list of all the parts including a rock slider kit because “Lower rocker which is part of the frame is marked up good so we opted for the rocker guards to hide that damage(cheaper)”. Meaning they cheaped out on repairs on the unit they had already sold due to it being so clean. We received the invoice and were told our card was already charged without us seeing the total. This goes against the rental terms of agreement which states: “Should damages exceed the damage deposit, Lessee agrees to make payment in full immediately upon Lessor's presentation of an itemized repair bill”. Yes we were on the hook for the full bill, but charging our card before we knew was a very unprofessional move. It was not the service or the cost of damages that left us so upset, it was how M&M Power Sports handled the situation and resolution of said situation. In our opinion this company is not transparent with their customers and the employees, at least the ones we dealt with, are unprofessional. I suggest looking elsewhere for orv rentals and make sure everything is set before taking the unit. I hope M&M improves their services and can learn from how our situation was handled. We do not plan on returning to this business."

"I called several places looking for a tube for my 20 in electric bike. No one had them. I took a chance on the power sports and they had some on hand! Super happy to be able to go ride for Bridgefest weekend! They were not as bad pricewise either! Thank you M&M Powersports!"

"If you are looking for gear this is THE place to go. Great selection on hand. Have numerous lines and equipment available. Very very impressed with how well kept and up to date this facility is."

"When renting snowmobiles two things are important. First is quality sleds, second is great customer service. M&M delivers 100% on both! After renting in the UP for many years M&M has been my choice for the last 3 years and is my only choice for the future. Thanks to Chad and the crew, see you next year!"