Henderson Imports, Ltd

"Great company! Orders are filled and shipped quickly with great communication during the entire process. I wish all businesses ran this well."

"I was introduced to Henderson’s by Matt Willis, a bagpipe instructor in Carrollton, TX (and his very educational YouTube channel). I purchased a practice chanter and misc. supplies from Henderson’s and was impressed with the customer service. After learning a few tunes, I decided to order my first set of highland bagpipes from Henderson’s. I called Kate on Oct 9, 2023, and I have to say that she is the very definition of best-in-class customer service, helpfulness and product knowledge when helping me decide on the brand and design of the pipes and all needed supplies. She displayed the same level of customer service to answer my questions during several follow-up calls – always with a smile in her voice! Thank you, Kate!! My new bagpipes were shipped within one day, which is also very impressive. I appreciate that they will arrive assembled and ready to play. Lastly, Henderson’s website is phenomenal – well designed with plenty of pictures and detailed descriptions of the materials used for each product offered, making it a lot easier to make a decision. Henderson’s will be my go-to bagpipe supplier for life!"

"Amazing staff! Such nice people and took the time to answer my novice questions, gave me resources to help my journey in becoming the best piper I can be. Great selection of supplies as well. The store is so welcoming and they are very polite, worth every minute of a two hour drive for me to go there and I will be visiting again soon."

"I've purchased three sets of pipes from Henderson's. Their website and amazing videos, where you can see and hear all the products performed by a master, makes it so easy to find the sound you're looking for! I've dealt with several members of their staff, and all of them know the answers to anything you want to know about bagpipes! I'll never shop anywhere else!"

"I made an appointment several weeks ago prior to our Michigan vacation to drop my bagpipes off for some desperately needed maintenance (professional rehemping ect.) and to have a new bag installed! I bought my pipes from Henderson’s 10 years ago and have ordered reeds and accessories in the years past. Over my extended stay in Michigan, my pipe service was complete. I’m no where close to being a champion bagpiper, so I had several questions. All of the staff were very helpful with answering all of my questions! I’m very pleased with their customer service! I highly recommend Henderson Imports!"