Craft Salon 24902 John R Road, Hazel Park, MI 48030

"DEC 2023- Craft Salon is a mess in the scheduling department, which is a shame since their stylists seem really talented :( I was excited to get a cut with Carol in May '23 but just a few hours before, I received a text from the front desk that they were running behind and I would need to reschedule or cancel my visit. This was super disappointing as I had booked the appointment weeks in advance, but I let it slide as things happen and salons get busy. I had no choice but to cancel as I was leaving the state and could not get an appointment with Carol before I had to leave. I wanted to give this salon another chance so I booked a cut with Carol for today December '23. I arrived at the address stated on this Yelp page and Apple Maps: 522 E 11 mile road, Royal Oak. Admittedly I was running a few minutes late to the appointment due to the storm and backup on 75 and communicated this to the front desk. When I arrived at 1:06 pm for a 1pm appointment it was clear that the address on this Yelp page and Apple Maps is INCORRECT - they are actually located in Hazel Park, which was 8 mins away. I drive to the "correct" location in Hazel Park but by this time it was 1:16 pm and the front desk would not take me. Unfortunately, trying to get in with this salon twice now has wasted my time and energy. I understand that salons run behind and sometimes we need to reschedule clients occasionally. I understand that arriving on time is ideal, but storms happen -- we were backed up in low visibility conditions on 75 at 30 mph from Auburn Hills to Royal Oak, but still made it to the appointment within a reasonable window ~ 6 mins late. What is inexcusable is the incorrect address on both Yelp and Apple Maps which causes unnecessary distress for clients. I will be going elsewhere, which I regret to have to do because I've heard nothing but good things about the stylists."

"Grace is an absolute gem, I have loved my experiences at this salon and feel so much more confident with my new style and color. A very unique and safe space which is important to me :)"

"I never really did much with my hair, and after deciding to make a big change, I went to a beauty school to get my hair cut. They did nothing that I wanted and I left so defeated. My friend recommended Craft and I’m so grateful they did. SARIE cut my hair and actually made me feel so beautiful. The confidence boost that this haircut gave me is unparalleled. The vibes in the salon are immaculate. Everyone was so kind. Sarie, if you see this, thank you! Soo much."