Ulta Beauty 7728 26 Mile Road, Shelby Township, MI 48316

"Rita (not sure if Im spelling her name correctly) is phenomenal and so so so helpful! I went in looking for help with skin care and she really knew her stuff and knew exactly what I needed. Can’t thank her enough and I’m so glad for help today anyone who needs help with skin care should ask for Rita Thankyou so much for the amazing service!"

"Very friendly people. They helped me find the right shade of foundation. Alex did my eyebrows and she did a great job. I will be going back"

"The store is clean and nicely stocked. However, the customer service is nonexistent. The employees just standing around, not even acknowledging us. No one asked if I needed help with anything or offer any type of service at all. I felt uncomfortable being there."

"So thankful for my hair stylist, Jonathan!❤️So skilled in his profession AND customer service! I invest a lot in my hair and want to make sure that my hair stylist cares as much when I am sitting in their chair!! Switched over from the Utica location where I saw Tabitha who was a joke. HIGHLY RECOMMEND Jonathan!! Just make sure to book early so that you get in with him!!"

"Although this is the closest location to where I live I will avoid shopping here again. I walked in this past Saturday (4/29/23), looking for a new product to replace what my usual is now, upgrade you could say. I was greeted at the door by at least a half a dozen random staff members who seemed like they were trying to be helpful. Christina, who deemed herself in charge, asked me a few questions about what I was looking for at the front door. I was barely into the store a few steps and felt like I was being interviewed and to be honest I still wasn’t sure what I was looking for to an extent, so I did my best to answer her questions. She handed me off to a woman named Francesca, who led me over to what in my opinion was the most expensive product on the shelf, quite frankly probably the whole store. I explained to her that although I was looking for a quality product but was not trying to spend that amount of money on such a small amount of product. She then of course got an attitude, which I mean I guess I should have expected. She asked me “then what was I going to spend”. Honestly I hadn’t thought of it but also didn’t think that it would be that much($60+ on a sample size bottle), in which I told her something less than that, at which point she told me that “everything would be $50 & up and that I could go look on the other side of the store.” At that point she had nothing else to say to me and that was it, I was on my own to figure it out. Not one other store employee offered me any kind of help. The other employees in the store were loud and obnoxious with their personal conversations and made me feel uncomfortable, like I had no business or right to be shopping in the store. The only upside to this situation was the one person that did stop me and ask if I was doing ok was a vendor who was visiting the store that day. She was very nice and more than happy to help me with my questions and even a few product suggestions as well. She was also very apologetic about my experience with the two other employee interactions that I had in the visit to the store and felt that the way Christina handled me at the door was not only wrong but also that she hadn’t asked me enough questions to just hand me off to someone the way she did. (She was part of the team that greeted me at the door). To sum it up, would not recommend this store location, I will be going out of my way to either shop at another location or find another company to shop from entirely. Most disappointing part is that I just became an Ultra Rewards member recently, less than a month, so I was excited to be shopping here more."