Dunkin' 28875 Dequindre Road, Madison Heights, MI 48071

"Old man is very rude. I go here 3-4 times a week and won't be returning. My cold brew taste nasty. I'd rather drive 3 miles out of my way to the 14 mile Dunkin where they are so nice and coffee is fresh!!!! FYI, you should really get rid of the old man!!!"

"I ordered a iced coffee and a breakfast sandwich. The coffee wasn't as good as when I order the same from different locations. The sandwich was fine"

"No public bathroom.... working, anyway. Nothing particularly wrong with the food but the service is not friendly at all. They act almost as if you're irritating them by being a customer. They're very short with people. I understand there is a bit of a language barrier but that isn't the issue. It's the tone, and the attitude. They don't seem to appreciate their customers which is quite peculiar for a donut shop since a donut shop is highly likely to have regulars. They do have regulars, but so does McDonald's. Friendly retired men who make the visit worthwhile. I wouldn't recommend skipping this place because the service isn't so bad you'd skip it, but don't go out of your way. Tim Hortons is right next door."

"I just tried to order coffee and a donut from here on Thanksgiving after checking online and on the app to ensure the place was open. I ordered through the app ahead of time but when we arrived at the location, the lights inside were out and no one was answering at the drive-through menu or window. We drove around to the front and noticed a handwritten sign on the door that said “We R closed at 6:00pm today.” Someone was sitting right out front in their car, and I suspect it was the employee who is supposed to be working tonight. Very upset and disappointed, as I was still charged for the order and even used an in-app offer that I had been saving. Times are tough right now and every dollar counts for me. If the store was truly closed, I wish the location had updated their hours so that it reflected in the app — that way I wouldn’t have bothered."

"I come here at least once/twice every other week, for over 2 months now, there’s been 2 times my Turkey, egg and cheese croissant (attached with review) looked dry & had no cheese & I didn’t complain or bring it to a managers attention after any other visit. However today draws the line. I witnessed the lady preparing my breakfast sandwich and my daughters hash browns touch common surfaces & make cash/credit transactions with the same gloves she used to deal with food. I politely told her she should change them because it was unsanitary & she closed the drive thru window in my face, she didn’t acknowledge what I said as a paying customer. She was very unprofessional. However, I feel she wouldn’t have any consequences. They all probably do the same thing, sadly.. I will not be going back. Date of encounter 02/16/2023 @ 8:31 AM."