Starbucks,

51847 10 Mile Road, South Lyon, MI 48178

"As a disgruntled customer, I have visited this location multiple times and unfortunately witnessed a decline in its quality since its opening. While it's understandable for a new store to have some initial issues, this store continues to be chaotic and has now reached a point of being out of control, as was evident during my recent visit. I patiently waited for 45 minutes for an order that I had placed at the register. When I inquired about my order, the staff seemed clueless and had to ask me what I had ordered before remaking it. It was clear that they lacked the ability to handle pressure and were disorganized. While there are a few employees with positive attitudes who are still learning the ropes, there are others who clearly do not want to be there and make it evident to customers. My advice to management would be to ensure that your employees acknowledge and engage with customers. Additionally, it is crucial to replace the employees who spend their time on their phones, only socializing with their coworkers, and delivering suparb work. Starbucks, please tighten up your operations. It's truly disheartening to witness such a decline. Lastly, fill the drinks to the brim. Jesus! We are paying a significant amount, around eight dollars, for a large drink, and it is only fair to receive the full amount we paid for. During my 45 minutes of waiting, I was astounded by the number of drinks that were being thrown out on the counter, filled only 3/4 of the way. Please address this issue and ensure that customers receive their full portions."

"Received the wrong order twice here and left before realizing this. Watch your order!"

"Great drinks and service so nice"

"Fantastic team who gets to know each customer on a personal level. The recent addition of mobile orders great adds to the ease or ordering and pickups at this location as well. Great experience!"

"It amazes me how beautiful a soul is to talk to when you visit that one particular store that will make you feel welcome to come back, over and over again. Yes, most stores give you what you want, but it’s always that person that has that smile and glow of making you feel comfortable, joy, and happiness that makes us come back. I always get that when I come to this particular Starbucks. I wish I got her name, I will kick myself for that, but yes, I will return. And yes, she very good at her job."