Studio Monroe 27 North Main Street, Rockford, MI 49341

"Literally the best, my favorite nail salon. Only gripe is that it is hard to get in! I've never had a bad service here."

"LOVE it here! I'm always happy with my manicures."

"Bummed with my experience. I booked online for a gel manicure and I had acrylics on from a previous salon. I assumed they were a typical beauty salon and that was my mistake. I was informed that we wouldn’t be able to do a gel manicure but that she could get the acrylics off in the time of the appointment. Which was fine. I was okay with just getting them removed. What I’m upset about is they charged me the full $45 for the gel manicure. When I didn’t even get the manicure portion or anything. I feel a bit scammed as you can get acrylics removed from any other salon for like $15. Probably won’t be returning."

"I work in customer service, so I generally have a lot of sympathy for other service workers. However, I did not enjoy my experience at Studio Monroe this Thursday at all. I booked a simple brow and lip wax, which was blocked for 15 min period on their calendar invite. I showed up to the studio about 10 minutes early and was told Katie was with another client. No big deal. I was early, right? Wrong. I waited 20 minutes past the time my appointment should have STARTED and was told nothing from the person working the front desk. After 20 minutes, I told the front desk person that I wanted to cancel my appointment, which she agreed to. I mentioned someone who had gotten there later than me being helped first by Katie, only to receive the response that that person had an appointment booked before me. So, why did someone who had an appointment before me show up later than me? I wasn't massively early, only 10 minutes. Was that individual only blocked for 5 minute appointment? Is that even possible? Was she notified that Katie was running late? Why wasn't I told there was another appointment before mine that she hadn't gotten to yet, when I first checked in? After all that, I left. Katie did reach out to me to apologize and offer a complimentary wax, which was a very nice thing to do. I wasn't overly thrilled with the outcome even though I wanted to simply keep the same shape, but was too afraid to say something since I had already made a point about the lateness. All in all, I will not be returning to Studio Monroe. I canceled my future waxing appointments I had set up with them. I had high hopes since I really enjoyed my visit to Xscape Salon under same management. I wouldn't say the wax job was bad by any means, but just not what I was looking for (i.e. my brows ended up more rounded and wider set than I like). My biggest gripe is with the front desk and customer service. If I was rating just the wax, 3 stars. If I was rating just the front desk/customer service, 1 star. Overall, met in the middle with 2 stars."

"I really enjoyed working with Justine for my wedding hair! She has the best energy, is highly experienced, and so easygoing. She made me feel confident in her at my hair trial, and she completely went with the flow when I changed my mind on what I wanted the day of the wedding. She can take the inspiration photos that you give her and put her own professional spin on it. She's really easy to talk to, had such positive energy (which is so important while getting ready for your wedding), and she arrived early the day of. She also did my mom's and MIL's hair and they both loved it. Everyone commented on how bubbly and nice she was. I have naturally curly hair that does not do well in humidity, and our wedding day ended up being 90 degrees with a thunderstorm at the end. My hair still looked great in our pictures we took during cocktail hour and throughout the rest of the night! I would highly recommend her to any future brides and bridal parties!"