Brooks Brothers 350 84th Street Southwest, Byron Center, MI 49315

"They aren’t unfriendly or anything and they believe they are trying to help, but one problem I have with this particular location is they won’t let you use the outlet mall coupon on clearance that already has an extra percentage off. Most BB outlet locations I’ve been to will let you use the coupon in this circumstance. Consequently, I walked out without purchasing a Golden Fleece cashmere overcoat tagged at $1000. Could have sold the coat for $525 instead of $700, but they chose not to. I mean, at that price point esp after the extra 30% off clearance promotion ends, that coat isn’t going to move fast. After all, it is clearance which they want to get rid of (or do they). It’s common sense that they chose not to exercise."

"The store had exactly what we needed and more. Jen was absolutely amazing! She went above and beyond. By far the best customer service I’ve received in a while. Thanks Jen for your willingness to check other sizes and stores for us. Your patience to help us find what we needed was much appreciated! Easy 5 stars!"

"Excellent, timeless style. From great shirts to classic suits, Brooks Brothers is a standard of excellence. The advantage of an outlet is, of course, the pricing. Brooks Brothers is not bargain basement clothing, but if you are persistent and patient, you can get the quality of Brooks Brothers for what can only be described as ridiculously great pricing here. For instance, I picked up a lovely blue pinstripe French cuff dress shirt for around $20! You couldn't beat that price anywhere, and certainly not with this quality."

"Their sales associate, Kyle, was very good! I left Ralph Lauren polo because they didn’t have what I needed and their customer service isn’t great. Kyle helped me from the start to end, made sure I got what I needed before leaving town for a business trip. Kudos to you, Kyle! It’s worth paying the higher price for not only the quality, but the customer service."

"Great selection of professional attire with decent prices. Alex did an excellent job of helping me find what I needed without being in there for several hours."