Spectrum Health Medical Group Ear Nose & Throat
80 68th Street Southeast, Grand Rapids, Michigan, United States
About the Spectrum Health Medical Group Ear Nose & Throat
Spectrum Health Medical Group Ear Nose & Throat is a leading healthcare institution located at 80 68th Street Southeast in Grand Rapids, Michigan, United States. Specializing in the treatment of ear, nose, and throat conditions, our team of expert physicians and specialists provide comprehensive care to patients of all ages. From routine check-ups to advanced surgical procedures, we are dedicated to improving the health and well-being of our patients. With a focus on personalized care and innovative treatment options, Spectrum Health Medical Group Ear Nose & Throat is committed to delivering the highest quality of healthcare services.
Photos of Spectrum Health Medical Group Ear Nose & Throat
80 68th St SE #302, Grand Rapids, MI 49548, United States
Reviews of Spectrum Health Medical Group Ear Nose & Throat
"We saw Dr. Postma in the ER when my newborn daughter was diagnosed with mixed sleep apnea. He was not personable at all, barely said a word, & seemed to rush through the examination. He mentioned my daughter had some inflammation in her throat most likely to reflux but said it was normal & could be contributing to her obstructive sleep apnea. But he made no recommendations & did not suggest a follow up. Fast forward four months later & pulmonology said the reflux definitely was contributing to the sleep apnea & put her on a medication. He wasted four months of our lives by not taking it more seriously especially knowing she had other issues that could be affected by it. His PA Emily Shaw is very nice & much more personable. However, every time I talked to her, whether in person or over the phone I felt incredibly rushed. I felt that she was trying to get the conversation over as soon as possible. I called a few months later about increasing my daughter’s medication but I couldn’t remember how much she weighed & gave a guess. The nurse called our pediatrician to confirm & proceeded to call me back just to tell me I was wrong. Recently, I tried to contact her to follow up on her medication, I called numerous times, each time waiting at least 10 minutes & never heard from her. One month later & I still never heard from her. Absolutely unacceptable. If I was the patient I would probably be a little less upset, but to treat a BABY is different & I would expect more. I’m not sorry to have to write this review & definitely would discourage anyone from coming here."
"Good experience with office staff and physicians."
"The doctor was very nice, however the people who work in this office (reception and nurses) should not be working with children. Particularly children with special needs. They made me feel ashamed and embarrassed of having a child who was scared and did nothing to make his experience less intimidating. They acted exasperated and annoyed by us. Also, I checked in and answered all the questionnaires online. When I arrived they asked me to do it again and I said I already had and after checking, the front desk person agreed that I had and the information was in the system. In the room, the very aggravated nurse asked me to fill out the same questionnaires again and said they never got my online responses. So I had to do that again while my child was crying and she was getting even more annoyed with him. What a waste of time and so upsetting. I almost left before the doctor even arrived."
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