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Moss Therapy and Wellness, PLLC
220 South Main Street, Royal Oak, Michigan, United States
About the Moss Therapy and Wellness, PLLC
Moss Therapy and Wellness, PLLC is a health institution located in the heart of Royal Oak, Michigan. Our team of experienced professionals is dedicated to providing top-quality therapy and wellness services to help you achieve optimal health and well-being. Whether you're seeking relief from a specific ailment or simply looking to improve your overall wellness, our personalized approach will cater to your individual needs. Visit us at 220 South Main Street to start your journey towards a healthier, happier you.
Photos of Moss Therapy and Wellness, PLLC
220 S Main St, Royal Oak, MI 48067, United States
Opening hours of Moss Therapy and Wellness, PLLC
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
09:00 - 15:00
Sunday:
Day off
Reviews of Moss Therapy and Wellness, PLLC
"Beware: Unprofessional and Potentially Misleading - Moss Therapy and Wellness" I am compelled to share my deeply unsettling experience with Moss Therapy and Wellness. Initially, I reached out to them based on their listing on the Psychology Today website, which indicated they accepted my insurance. The process that unfolded was fraught with red flags. It began with a late evening call for the practice, which was too late, unusual and inconvenient. Although I was assured they accepted my insurance, a subsequent call demanded my credit card information under pressure, which raised my concerns. The situation escalated when I inquired about using my insurance. The staff member became hostile, refused to let me speak to a manager or doctor, and abruptly ended the call. This unprofessional behavior was alarming enough, but the real shock came when I contacted my insurance provider. To my dismay, I learned that neither the doctor, the practice, nor the owner were registered with my insurance company, contrary to what was claimed. This revelation was not only concerning but also raised questions about the integrity of their business practices. Sharing personal and sensitive information, I expected a standard of professionalism and honesty. Regrettably, Moss Therapy and Wellness fell short on both counts. I strongly urge potential clients to exercise caution. Verify all information independently and consider other options where transparency and professionalism are a priority. ---"
"Miles in Billing and Insurance was awful. I am not sure if he doesn’t want to do his job or just doesn’t know how. He was unwilling to help and took no initiative to do further research after my daughter and I called to inform him that we had contacted our insurance carriers to correct the COB issue. Instead he kept stating that he called the week before and there was nothing he could do. Beware of Miles and the bills you may receive because he is only doing what he feels necessary."
"I called this company to schedule my appt after auto accident. I asked the Manager if they accept Auto claims. He told me to provide the information and we would go from there. I gave them my auto claim number to bill my insurance company. I presumed they understood how to bill for auto claims. This was a huge mistake. Moss charged my credit card on file $200. I called to discuss with the Manager. He was very condescending and told me I signed their financial agreement. My point is if you didn't have all the information needed to bill, then why not contact me before charging my credit card? Poor customer service. No one called me to say we are missing information before billing. They just charged my credit card. I own a billing consultant company and have worked as a billing director for over 30 years. I have never seen such poor customer service. Be very careful. They sent me an invoice of zero dollars but charged me $200."
"Excellent. That’s the first word that comes to mind when I think of Moss Therapy and Wellness. Kandice Moss is a thorough, thoughtful and caring person and therapist. She has a way of fusing her wisdom and gentile nature into her work and allows for her clientele to be and feel seen, supported and understood. Her manner and professionalism are golden and I would recommend her practice to anyone who has a sincere interest in Dance/Movement Therapy and/or Psychotherapy."
"Moss Therapy and Wellness is simply amazing! I had an opportunity to experience a women’s group during the Pandemic, this group gave me an opportunity to connect with other women from different walks of life. I learned several new things about myself. MTW is professional and provides an unmatched level of support. My therapist followed up after sessions and held me accountable. My experience showed me that they really cared about me! I’d recommend them to anyone for group as well as one on one sessions!!"
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