The Guidance Center Adult & Family Services

"The staff are rude and lie to you, then blame you for their own mistakes. The refill line and psychiatry offices, to be specific. They tell you one thing, then act extremely antagonistic when you forward them their own information with rude tones. "I don't know who told you that" - you did. The Guidance Center did. Please don't imply I'm lying, or it didn't happen - it did. For a mental health clinic, they have sure do love to prey on the mentally ill and gaslight them. I'd like to blame Covid19 for their disorganized mess and overly-stressed staff, but sadly I've had to deal with this in the past. It's nothing new. If you're looking to get mental health help, this is the kind of toxic environment you should avoid."

"The staff here is the best. Yes, you sometimes have to leave a message on the answering machine. The receptionists don't just answer phones. They are super busy, checking people in, making appointments etc. but they always get back with you. My therapist is amazing. She is always on time and she has really gotten me through some rough times. When I've had "meltdowns" I left a message on her answering machine and she contacted me within 24 hours. The doctors are good. They don't do therapy. They are mainly there to keep track of your meds if you take them and make adjustments if needed. I've had nothing but good experiences here."

"Well, I was extremely satisfied for years, except when the woman behind the counter that answers phones was completely rude as hell to myself N a few others, however the supervisor got on it after she caught some of the things she was saying to us. And of course this was something I can totally get over quickly. What I could NOT get over and still cant understand is why I show up to see my doctor if 19 months and they tell me hes been switched. No warning, no nothing. So upon meeting a new stranger that is now my doctor, the guy starts deciding for me on changing my meds around and such. Either way, I'm gunna givem another run cause besides those two things I always liked the guidance center."

"Therapist was 15-20 minutes late for the appointments that I had when I always showed up early. Didnt seem to value my time like they expect us to value theirs. Have been trying to cancel further appointments for over a week now and no reaponse. Therapist wanted me to do an excercise minimum 3 times a day, but NEVER emailed it to me like he said he was going to. In my opinion, very unprofessional. This was my very first experience with therapy and it was an awful one!"