Massage Envy

"The last few times I've been here there has been some issue. The customer service isn't great and the whole situation is just less than desirable for the price."

"Be careful getting a holiday package for someone. I was given the Rudolph package for Christmas. It was supposed to include a 60 minute massage + facial and also included $25 gratitude. When I called to schedule I mentioned the package multiple times. I arrived for my appointment early, but when we went back to the room there was confusion. The facialist said I had not scheduled a message. Majority of my facial was filled with complaints about the front desk scheduling things incorrectly. During the facial I was frustrated that my appt was not as I had scheduled it. When we were done we went to the front and they had squeezed me in to get the 60 minute massage. It was impossible to relax during the massage because I was worried about the mess up and what that would mean for me at check out. Again, this was a package deal that I was gifted and should not have paid one cent towards. When my message was over I went to checkout and had to pay $110 more than expected. They charged me for both services separately because of their scheduling mistake. Overall, I am not happy with my experience going to this location of message envy."

"Everything about this place is a one star. It’s better if I don’t go into detail. I was so uncomfortable the whole time I was getting my massage in so many ways. Do not waste your money…."

"best massage place ever. new management and staff, everyone is very friendly there. my massage was fantastic. they have goodies in the waiting room now."

"I’m writing this review on behalf of my mom. She was given a Massage Envy gift card and decided to come to this location as it was the closest to her home. Her first massage was with Lisa who she said while nice, was very light handed and it didn’t really feel as if she was doing anything. So my mom said, no lost (because she had the gift card) and just decided not to go back. Well since she left, the location had been sending her texts messages asking her about her experience and if she would like to make another appointment. She never responded. A few days ago, she gets a call and it’s a representative from Massage Envy. She’s asking my mom how was her experience and my mom was honest with her and said that while it wasn’t bad, it wasn’t good either and she didn’t plan to come back. The lady then told her that she was sorry that that was her experience and asked if they could make it right by giving her a complimentary massage as a second chance. My mom said sure and had her appointment today. Trisha did her massage today and was better than her previous time. She even offered to turn on the heated table (a feature Lisa didn’t offer) and gave my mom a better massage. My mom went to the front to leave a tip for Trisha, and they told her she owed $75. My mom stated this was suppose to be complimentary and explained what she and the lady had discussed on the phone. My mom couldn’t remember her name, but after describing how she sounded, the woman at the desk (Brittany or Brianne) said she must have talked to Ryan. In any event, the front desk woman was polite and vowed to get to the bottom of it. She stepped away and called her boss and that’s when things really got bad. The manager/supervisor, who my mom said she think he said his name was Lexi or something similar, called her from a blocked number and was rude from the start. After she explained to him the conversation she had with Ryan, he told her that it was not a complimentary massage, it was for an enhancement. My mom said “an enhancement for what? I wasn’t planning on coming back, let alone add an enhancement. I came back because your representative offered a complimentary massage as I did not enjoy the first one and was not planning to come back” the manager then proceeded to tell my mom that she just wanted free massages and that the rep she talked to didn’t say that and all but literally called my mom a liar. Then he asked her why was her credit card on file if it was complimentary, but earlier had stated that Ryan couldn’t have booked an appointment without a credit card. My mom told him it was on file from her first appointment. He told her “well you’re going to pay for this.” While she’s on the phone with this manager, the store tries to run her credit card for the $75! Didn’t ask for permission, and at that point my mom was over it. She told him “you called me on a blocked number at 7pm basically accusing me of lying to get a free massage when I literally had no intention of coming back! Y’all store reached out to me!” The manager then stated that it was his day off and he doesn’t want customers to have his personal number. My mom told him well, call back on Monday when you’re on the clock and maybe we can meet in the middle in regards to payment and hung up. I told her don’t pay and cancel her card! Even if Ryan didn’t have the authority to issue a complimentary massage, she did and you should honor it. Or, like my mom was willing to do, pay a portion of the cost. Don’t reach out to customers, ask for their feedback, offer them a free, better experience, then try to charge them and have a nasty attitude to boot! Trisha was nice, Ryan and Brittany was nice as well, but other than that, my mom said she would avoid ever coming to this location and plans to throw away the other gift card she had received for Massage Envy because this particular location has left an impression that she won’t forget or subject other people to by giving away the gift card. One location has tainted our point of view of the whole company, which is sad."