Heartstone Guidance Center
233 Fulton Street East, Grand Rapids, Michigan 49503
About the Heartstone Guidance Center
Heartstone Guidance Center is a leading health institution located at 233 Fulton Street East in Grand Rapids, Michigan, United States. Our center specializes in providing compassionate and comprehensive mental health services to individuals of all ages. Our team of experienced and dedicated professionals are committed to helping our clients navigate life's challenges and achieve emotional well-being. Whether you are seeking therapy, counseling, or psychiatric services, Heartstone Guidance Center is here to support you on your journey to mental wellness. Contact us today to schedule an appointment and take the first step towards a healthier and happier life.
Photos of Heartstone Guidance Center
233 Fulton St E # 222, Grand Rapids, MI 49503, United States
Opening hours of Heartstone Guidance Center
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 13:00
Sunday:
09:00 - 13:00
Reviews of Heartstone Guidance Center
"I normally don't leave bad reviews but this place is a joke. I scheduled an appointment online with Amy only to receive an email, the next day, saying she didn't have any availability even though the online schedule showed that she did. I then tried to schedule with another therapist and received an appointment confirmation with a link to their online portal and a request that I fill out some forms before my appointment. I checked their portal several times and it never showed any forms or even that I had an appointment scheduled. I also texted Katrina, trying to get help making sure my insurance would cover my appointment, and never got a response. So now it's my appointment time, right now, and I'm writing this review instead of talking to a therapist because that appointment never existed. At this point I could be convinced that Heartstone never existed. I've never seen or heard of anything like this."
"They are really great. I found them on ND therapists as I was looking for specifically neurodivergent affirming therapists. I have seen many therapists and feel more seen in only a couple visits than I did for years with my other therapists. My teenager is also seen by someone else there and is very happy so far as well. It is really a great center and I would highly recommend. You don’t have to be in the area either to do Televisits which is great. Katrina the office manager is also very awesome and is responsive and kind. Overall a great place to go!"
"Heartstone Guidance was a lifesaver… not only did the therapist help navigate my personal problems, but also took the initiative to assist in obtaining services with my insurance provider. Amy was always warm and inviting, even during a pandemic. I have several children, work, and go to school, but Amy always allotted a time that best fit my schedule. Additionally, she was honest, professional, and engaged even though my session would sometimes be in the late evenings and weekends. Amy’s integrity and power to help develop strategies without judgement speaks volumes to her adherence to her principles as a therapist and clients. I have seen several therapist in the past, who do not follow up, assist with financial difficulties, and/or make sure that I was feeling heard. Amy has and continues to be available even when my schedule is problematic. Heartstone is an agency that truly cares for their clients and their well being. Any one who is looking for a flexible and honest therapist should look into her services. I would not think of going to another agency now that I have found a place that makes you feel as if no matter what life’s obstacles are she will help you overcome those in an environment that is safe and secure."
"I began sessions with Amy when I was in a pretty healthy place and thought she was okay. However, when I began to need the sessions more, Amy changed the discussion away from me often and did not address my needs or discuss any strategies or plans for my wellbeing. I had some late night sessions when she seemed disinterested and even seemed to be falling asleep. I also had an issue of being billed incorrectly and have had to pay multiple bills even though I expressed that I did not want to continue sessions if it was not fully covered by my insurance. I am seeing a new therapist now and in doing so I have realized how little Amy was helping me where she should have."
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