Holiday Inn Express & Suites Detroit-Novi, an IHG Hotel

"Negative: Mold on the ceiling in the bathroom, no fan or vent for the bathroom and stains on the bedding and curtains. Also, the wallpaper was coming off of the walls near the ceiling. Overall, the room wasn't clean. Positive: The staff was friendly and breakfast was ready on time."

"I never leave reviews because I think they are left by angry people who are upset about petty things but this had to be done. This hotel is horrible I was in town for a funeral I needed a double room with a pullout I arrived at the hotel get to the room and do my usual inspection and check the bed for bugs and clean sheets and to my surprise the pull out was so gross I was shocked the other beds were old and lumpy as hell they looked like they got them out an alley. Front desk moves us to another room and wouldn’t you guess the same thing pullout is gross and the window would not shut mind you this is January 5 the middle of the winter storm and the window won’t shut. My sister needed a double room with a pullout she arrived after us and they tried to give her the same disgusting room we declined I will let the pictures tell the story also there were stains on the furniture and curtains(how do curtains get stained) knobs missing off drawers carpet was sticky and the bathroom was dirty. I worked hospitality in the past and I just don’t understand how this could happen. The hotel manager is doing a terrible job because obviously the staff feels confident enough in knowing no one will come behind and check their work ."

"If I. Could give 0/5 stars I would. And we didn’t even make it to the hotel. We booked a group reservation for a competition several of us were competing at. With the storm coming the competition was canceled. The manager Will was unwilling to compromise from the cancellation policy an in turn charged 8 of us for a room we can’t even make it to. Called corporate they also asked Will for a one time cancellation courtesy due to the circumstances and he was unwilling to budge. Take your money and your business elsewhere, there are plenty of options around the area, this is not one of them."

"Not a negative thing to say about this place. We were welcomed by Selena who treated us well ( as well as the rest of the staff). The room was clean and the breakfast was AMAZING. Conveniently located to expressway and shopping. We will definitely be staying there again when on the area!"

"Great Customer Service Had a reservation but had to cancel due to a change in company plans. Accidently, a charge was put through to my card. One quick phone call to the front desk (to Selena - she was excellent) and the issue was resolved. Even got a call back (again from Selena) confirming the issue was resolved and my card was being refunded. Have not had excellent customer service like this from any number of other hotels. Kudos to the Novi team!!"