Home2 Suites by Hilton Northville Detroit

"They really don't clean the rooms like they are supposed to, believe the reviews. Not sure they hire enough staff to do that job but after a 2 1/2 week stay there and only a few actual cleanings, I ended up getting a corporate apartment so I knew I could take care of my place myself. While the rooms are nice sized, the showers are small and no place to cook other than the microwave. This hotel line misses the mark for long-term travellers. Not enough restaurants right by the hotel to get things easily when one can't cook. It's a reasonably new hotel but one of the outlets in my room burned up my phone charger. They do allow dogs in the hotel which for me was the best thing about it, since I could wander by a dog walking and maybe get to say hi."

"Stayed here with my girlfriend for New Years weekend, and we had a good stay! Service was kind and attentive, the rooms and lobby were very comfortable and clean, even the view from our room was pretty nice, especially at night. The hotel was also in a pretty good location, as there was plenty of good restaurants within both walking distance and a five minute drive from there, as well as good shopping malls and such less than 20 minutes away! Not to mention it was pretty quiet for the most part, both the area and the rooms, so the walls weren’t thin from what I could perceive. I do have a couple complaints however, mainly about the rooms. The pillows were not the best and became flat very easily, the sliding door to the bathroom was broken and almost never stayed shut. And more of a minor thing, but I would like of the TVs had access to streaming services, granted this was easily remedied by the fact that I brought my switch and was able to connect to the internet (which was pretty good and responsive). Overall, we had a good experience with this hotel and were satisfied with our choice!"

"First off, if you plan on staying here longer than a few days you will have issues with house keeping and a general manager who doesn't care about guests. The place is like brand new but it's like the house keeping staff feels they are entitled to getting tips everyday. If you do the least amount of work required, what am I tipping for? It's the same story all over again.. house keeping has lost the ball this time. Thus the poor rating.. What's going with H2S in the greater Detroit area? Update...So how often does a hotel change bedding sheets? I haven't had my bedding sheets changed at all this week.. Update...So it's been over a week now that hotel house keeping has not changed my sheets. I requested respectfully every other day house keeping service just after I checked in..that seems to be a chore for the team here.. I truly cannot recommend anyone staying here from such poor service."

"Primary complaint: I reserved a room for a one night stay as a short “mom-cation” for myself for December 16. I checked in and went down to the front desk at 10pm to ask for a late checkout at noon the next day. The desk clerk said that she could give me until 11:30am the next morning and noted in my account I requested noon. She said to ask the front desk the next morning after 9:00am if they could accommodate a noon checkout. I thought this was strange, most hotels will say “no problem”, and sometimes they can’t accommodate and say “no, sorry”. So the next morning at 9:45am, I went down and asked the front desk if I could checkout at noon. They said sorry, all of the late checkout “slots” were full, meaning there are a certain number of customers that they allow each morning to checkout late. I said I had asked last night and they noted it in my account. They confirmed this in the computer but said they still couldn’t accommodate me. I was then told that the night shift clerk “should have left a sticky note” for them communicating this, but they hadn’t. I asked, so this is the night shift’s fault? They responded “yes, I apologize.” So I asked if an exception could be made, as I had asked the night before and this was a staff error. She said she would ask housekeeping. I overheard the conversation with the housekeeper and she abruptly responded “NO” when asked if she would be ok with my noon checkout. And honestly, why would she? This was a situation for management, not housekeeping. I am not a “I want to speak to the manager” type, but I feel the clerk should have either made the call to resolve their error or spoken with someone who could have. Deferring to housekeeping was inappropriate. After speaking with the housekeeper, the desk clerk told me it was still a no, and “next time you stay, have the night shift leave us a sticky note for the morning”. So while my stay was pleasant and relaxing until this point, be aware that you need to have the night shift clerk leave the morning staff a “sticky note” to communicate customer requests or they may not follow through. So disappointing and unprofessional. Can’t say I would come back after this when there are so many other hotels who can easily accommodate a noon checkout. The good: the bed was comfortable and the blackout curtains truly blocked the sunlight in the morning."

"Home2 of Northville, more specifically the manager Gabriel (seeing other reviews this seems to be a common trend), have the worst customer service I have ever had with a hotel. I booked a room for my mother for 3 nights but because of a medical emergency had to cancel the day after booking. I was told to provide medical documentation of the emergency to receive a refund which I did. The room was booked through a 3rd party service that had a no refund policy but they agreed to work with me because of the circumstance and the timing in which I called them. Instead of listening to the situation the hotel manager, Gabriel, was beyond rude and would barely take my call. They have just lost what would have been a frequent customer and will be informing the many colleagues who visit the area I know not to use them. In the end the third party service agreed to refund the room due to the poor level of customer service provided by the hotel."