Four Points by Sheraton Kalamazoo

"Place would had received a higher rating if restaurant was open and shuttle ride would be more accommodating to customers pick up locations within area.. instead of just airport... not fair for paying clients..I believe in equality..they charge for everything, you pay top dollar for room stay, but breakfast is not included... it's $15.00 a person to eat... guys no happy ending lol.. might as well"

"Absolutely atrocious customer service. You work in the hospitality industry. Help make your customers lives easier.. making my elderly mother jump through hoops due to a policy that doesn’t exist at any other Marriott property in the country is ridiculous. Horrible experience and grateful to never have to come here again."

"We were in town because we had family in the hospital who had been transferred from where he lived an hour away. We were so grateful to find a clean hotel with friendly staff conveniently located near the highway. We were overwhelmed with gratitude when they were flexible with our checkout based on the hospital discharge decision."

"Martha and Jose are amazing! I stopped Martha in the hallways and asked her for a few extra towels. She was so helpful and was able to switch out a few towels for me. When my family left for the day we arrived back to our room feeling and smelling so refreshed like it was a new room! Before we left I went and found Mrs Martha and gave her a tip personally for her kindness and cleanliness during my stay. Thank you Jose and Martha for being apart of such a lovely hotel!"

"The hotel is definitely dated. However, it is very close to both the shopping area in Portage and downtown Kalamazoo. The supervisor, Nula, was able to recommend us a tasteful but affordable local restaurant. She also recommended we visit some really beautiful local nature areas that we hadn’t known about prior to booking. My husband and I really enjoyed how personable the service was throughout our stay!"