TownePlace Suites by Marriott Grand Rapids Wyoming

"They don’t listen to your requests for room services. Also you would find dishwasher making noise, TV not working, AC either heating or cooling too much. This is my 5th night in this hotel and I have already changed my room 2 times. To my surprise today I found bed bugs as well. At 2 am I am writing this review to share with you guys a bed bug story…"

"Great location close to highway, although a little bit "hidden" if you don't know the area. Staff was not always immediately visible, but they were courteous for the most part. The room was spacious and clean. I needed a wheelchair-accessible room and they honored that request. The body wash dispenser in the shower was just about empty. Breakfast was decent/typical and the breakfast staff person was very friendly and accommodating. The hotel is located a few blocks away from both a Target and a Meijer, which was also helpful. Hands down the absolute worst thing about this hotel is how very slippery the floor in the pool area was. Like literally an ice rink. I have mobility issues and was so afraid that myself or a family member would fall. Otherwise, I would stay here again and just walk very carefully in the pool area. Whoever chose that flooring must have been tasked with choosing the worst possible option."

"Incident happened to a fellow hockey family. “I received an email hours ahead of our (family of 5) arrival to the hotel with a room type change from a double queen with full sleeper sofa to just a double queen. I called the hotel to see what our options were. They took absolutely no accountability on their end and wanted me to pay for another room for the weekend as they don't have rollaways. The hotels GM, Katrina, insisted that this was the fault of the tournament organizer and the room type we requested was not in the contract so she was unwilling to accommodate us. When I said that her sales director is culpable for not making sure things were correct, she said she didn't like my attitude and canceled our reservation altogether! I asked if she was seriously putting a family out in a blizzard because she won't take any responsibility. I contacted Big Bear aka Team Travel Source to find out what actually happened and request our deposit and fees back. She pulled up the contract and did that if was indeed in the contract the way they sold it and the hotels sales director missed the error on the contract. I certainly hope this hotel is removed from the tournaments list in the future.” This hotel needs to take accountability, hotel business is pure hospitality and this falls very short of the expectations I and most others have."

"We were in town for a sporting event. Location is perfect. I booked the room through the link the team sent- then got worried when I realized the hotel only showed 2 star. The room is clean. The pool is nice. The staff has been great. They are extremely busy but when I needed something from the front desk they jumped on it. We haven't been to breakfast yet but so far our experience is great. Definitely not a 2 star hotel."

"We were only there for 1 day but here are some highlights of my stay. The morning front desk receptionist was nice, she let me choose which floor I wanted to be on and assisted me with a late checkout. The lady that was maintaining the breakfast area was very helpful and nice as well. There were a decent amount of complimentary breakfast food options. The room seemed like it was a great deal, initially. We had a friendsgiving so we chose a room with a full kitchen. The stove was fully equipped with an oven and 4 burners which we needed. The light on top of the stove would not come on unfortunately & not sure why because the exhaust fan did. What we also did not have was an exhaust vent in the bathroom. So when my friends and I were going in and out of the shower back-to-back It was just steamy and we hated that. The front desk said it should have came on with the light, but it didn't. The last annoying thing about the room that I want to mention is the heater. It blew warm air & then cold air, it was inconsistent all night no matter what I set the temperature to so we didnt sleep very well. I would have asked to been relocated to another room if we were staying more than one night. Overall, I would come back to this hotel because the price was nice but I would check that everything in my room is working."