Fairfield Inn & Suites by Marriott Gaylord

"I forgot my room key in the room and was looking all over for them. In the confusion, I then accidentally left my battery powered gloves at the check in counter to get another key. The awesome staff left a note for the morning wave to hand them back to me and the gentleman even came out to my car In a short sleeve shirt (it was below freezing weather) to hand them to me. These gloves help my Raynauds syndrome so I very much appreciate the effort and gesture!! The facilities are clean and everything works great in the updated guest rooms."

"Woke up at 5 am to a very strong smell of cigarette smoke in my room. I called the front desk, not really knowing what they could do but definitely wanted to make them aware. The woman (Rebecca?) at the front desk who I spoke to apologized up and down and said that she would have the manager call me later that day. I struggled to fall back asleep as I could then hear a couple talking quite clearly, coughing, laughing, etc. Woke up with a headache. Checked out at the front desk and I noticed she had a different first name than the person I spoke with at 5 am- figured this was the manager. Reiterated the event to which she replied, “yes, we have been having an issue with some of our long term guests. Someone else complained of the same thing last night.” She also said the manager would call me later that day. I never received a call and it has been more than a week. I understand that a non-smoking policy is just that, a policy. I can imagine it could be difficult and awkward to enforce. My issue is that I was assured it would be addressed and it wasn’t. This is not an inexpensive place to stay. I got a terrible nights sleep and do not feel the value lived up to the cost. Pretty disappointed and will not be staying here again."

"We were in town for a hockey tournament, so a whole team of U10 kids plus parents and siblings took over the hotel. The staff was fantastic! Rooms were comfortable and clean. Breakfast was decent enough to satisfy the kiddos."

"Front desk was pleasant and welcoming, cleaning staff left cute notes in our rooms (2), but my room 226 was filthy when I arrived. Tv was left on microwave had food drippings in it and the bathroom shower chair had dried urine or some yellow drippings on it as well as pink (mildew) everywhere on the bottom. The body soap and hair conditioner was empty and someone’s used shampoo cap on the shower shelf. We paid $220 each, totally not worth the money, seriously disappointed.."

"I'm writing this because it is a great hotel for Gaylord. The hotel and rooms are very clean. The lady running the breakfast area is an excellent example of attentive, friendly, caring and happy staff member. It was truly refreshing to meet someone like this. I don't remember her name but me and my family all talked about what a great positive person she is. We will stay here again when we are in the area."