Lamborne Agency

"This is my first time getting auto insurance. I had Rebecca helping me and she was so sweet and very understanding in my situation. I am only 23 and I needed to get off my parents due to moving across the state, and she helped me find the cheapest insurance rate. If you are just starting auto insurance, please go to Farm Bureau and ask for Rebecca. They will do anything they can to help you find the cheapest route in starting before turning 25."

"Spent several years with this agency. Left only because of move out of state. My contact was Maelisa. Knowledgeable, patient, efficient and always pleasant , she handled all of my insurance needs. One stop satisfaction by a caring group."

"I am happy with the Lamborne Agency. They have always been extremely responsive. However, I DO NOT RECOMMEND using Farm Bureau Roadside Assistance. Flat tire last night along 96 west bound. Called for assistance and they said it would be about 45 minutes. Well, okay it was a busy time of the day. After 47 minutes they called me back and said they were sorry but the truck got called out for another call and it would be 60 minutes before another company could get there. They use some rinky dink national service that maybe has two vehicles in the area. WOW. I also carry roadside assistance thru AAA and guess what. Grand Rapids Towing was there in about 20 minutes. Great service and great tech."

"Have been a customer for 10 years, never had a claim. Never missed payment on policy’s. The experience with agent at our home previously was not impressive. Received a letter recently that our coverage was ended not due to any claims, not due to lack of payment. Moved auto policy to progressive previously & was a great move. Home owners now as well. Would give the agency a zero if I could."

"Terrible customer service. We had the Lamborne Agency quote our insurance for our new home. The quote sounded great so we went with them. 2 months down the road they say they mixed up and our premium more than tripled. Trying to communicate is terrible. Different people every time. Days and sometimes a week without callbacks. Needless to say we switched. Our premium is 1/3 what the Lamborne agency was with great communication and better coverage!"