AAA Traverse City

"Always helps with my travel needs, couldn’t be better."

"I am a 41 year Legacy Customer. All Auto, Home and Life with AAA. AAA has changed. Can't even reach the local office? Transferred 5 times as far as North Carolina???? I am done. And filing a complaint with the State Attorney Generals Office. Wow!"

"My son is working in traverse city for a few weeks. Last night he got locked out of his car and waited from 5 pm till 11pm for service. He has to get up for work at 5am and no one ever came. He was able to get an Uber back to his place and this morning he saw that they had called at 2am. Our family has been with AAA for many years; auto, life and road side assistance. I think it’s time to look for another carrier"

"Called for a tow (stuck in sand). After multiple "press 1, or 2" type things, reached a human who eventually transfered me to another human. After providing all the data requested, I was told a truck would be out within about an hour. After 90 min, called again - they couldn't determine where I was (one turn off a state route, drive to the end of that road. Don't fall into the sand). No one had called for any clarification. After 2 1/2 hours, nothing. Nobody. Met 2 kind strangers who called spouses (4x4 and a tow strap) who had me out in 5 minutes. So grateful to them, and, after 36 years of membership, very disappointed in AAA."

"Called AAA to get my tire changed. They told me at 11am they'd have someone out by 2pm. Two came and went. Now it's 6:50 pm. Two phone calls and over 47 minutes on hold I get told to "find my own provider because no one would answer" (which they will reimburse). 5 minutes later I have a local towing company that will be at my house and told me they never received a call from AAA. Won't be renewing my membership and definitely will never recommend this service ever again. Terrible."