TITLE Boxing Club Kalamazoo

"Terribly run business! We really enjoyed the class and the instructor, but terrible communication and customer service from the owner. We were signed up for two memberships initially, with no response from management on how to rectify the situation so we had to go to our bank. Then one day we showed up and there was a note on the door that class was canceled and would resume for summer classes. We had no idea when summer classes were! When we called, we got a recording that said that they were reopening on September 14th. It turns out they've had the same outgoing message since covid 3 years ago and haven't changed it! I emailed the owner several times and left a voicemail and finally she responded through Facebook with complete attitude. She ended up blocking me and didn't even respond as to whether they had canceled our membership. The staff even told us that the owner was awful and they were going to quit. Don't waste your time!"

"The trainers are amazing but not so much the ownership. I’ve been trying to cancel my membership for months and the owner makes it impossible to get ahold of her. The employees have no way of contacting her. I’ve sent 5 emails over a full month and had me response. I also had an employee take my number for her and still haven’t been contacted. Great atmosphere l, terrible ownership"

"Have been attending for about a month now and I love it. The classes keep the workouts varied, upbeat and action packed all while keeping it fun. Coach Luz is the best!"

"The instructors are great. But same as I’ve seen with other reviews, even after following their protocol for cancelling my membership, they’ve continued to charge me. I’ve attempted to contact the gym through phone, email and in person and no one has responded to my many emails and calls. In person, they “didn’t know how to cancel it” and had me leave a note with my information which was also ignored. Super frustrating when someone has your credit card information and ignores your many attempts over more than a month to get ahold of anyone. Especially when you’re following what they told you to do. Now I have to start a case with my credit card company."

"Such a great new experience. I sent an interest email and got a call the same day inviting me to a free beginners class that weekend with all the details of what I would need. Arrived a little nervous but that was gone within minutes of arriving. Purchased hand wraps and was shown how to wrap my hands. They helped me find a bag and loaner gloves and taught me the basic punches. Once class started it was so up beat and moved at a great pace. Nice warm up and cool down. It was so much fun I came back the next day for a second class. That one was the same vibe different instructor. So I signed up for more. The instructors are so encouraging and helpful. The workout is total body and can be intense but not overwhelming and intimidating. Clean facilities, well kept equipment, great instructors. I am having a blast and getting a great workout."