The Centre

"These people are rude and immune to constructive criticism. They never take accountability for bad experiences, its always an excuse or justification. They know they can get away with things because its New Richmond Wisconsin, they’re not held to any high standard. Nothing but stares as you walk in, rude condescending answers, and “INFRACTION!”(s). I read a review that an employee put a 5 year old in a jiu-jitsu hold, for what reason would you need to put a 35 pound girl through something like that, let alone run away from taking accountability or at the very least apologize for the entire situation, instead they gaslight the poor kid and her parents and threaten a lawsuit. Smh, not everyone has this experience im sure most wont, but if you come close do not expect any professionalism."

"Everytime we go here the staff is so weird and rude. My fiance asked a simple question that required a simple customer friendly answer, only to be met with condescending answer. Jeff is a very rude worker who should be working overnight, well his hourly wage explains it. This place is dirty and over priced, $280 weekly for unlicensed workers who perform jujutsu moves on 5 year olds. Way to go NEW RICHMOND, staying with the white trash look as you always have. It’ll never chance so idk if my review even matters. Oh well, good luck outsiders, small town=small minds from what I’ve gathered at the center."

"Never again! I have had numerous birthday parties for my children here and each and every time I have been told that adults won't count towards the total. I had eight kids two under what you are allowed without going over. My wife, sister and myself, along with my 67 year old mother in her walker and 90 year grandmother. And your going to charge me extra for those two to be at my 8 year olds party. I will find somewhere else to spend my $200 for each of my children's parties from now on"

"As a parent, my experience with the Centre has been one of the worst, most disappointing I've had to unfortunately encounter. My family were loyal members for about 5 years and used Kid's Cove probably 100 times without any issue. My wife called me one day and told me she walked into Kid's Cove to find an adult staff member on top of my 5-year-old daughter, physically restraining her. That didn't sound right and my gut told me to look into it. Long story short, the Centre tried to cover up their adult staff member physically grabbing, dragging, and repeated illegally restraining my 5-year-old daughter against her will for over 4 minutes. At one point, the 60-year-old staff member put my daughter in a Brazilian Jui-Jitsu style hold for over 40 seconds. It's disgusting. I got no cooperation from Darian Blattner (the director) or the members of the board. I requested to see the footage of the incident, to review the incident reports, and for a copy of the Centre's policy on their staff physically touching children. Darian told me no to all the above, which raised a red flag. I had to go to the police to get the video footage, and it's disgusting to watch a grown woman repeatedly physically abuse and emotionally traumatize my child. The Centre has taken zero accountability for this and won't respond to my emails. Rather than apologize or ask how my child is doing, they sent me an email letting me know they've kicked my family out of the gym. This is the most unbelievable situation I've ever personally encountered as a parent and I am at a loss for how this could happen in this community. My child was abused in their facility and they've not only taken no responsibility for it, their insurance adjuster also threatened me that if I posted anything online they'd get a lawyer. How terribly can you treat a family that were loyal members of your facility? The community deserves to know what's happening in your facility AND how you handle things like this so absolutely awfully. Kid's Cove is an unlicensed childcare which means they have no oversight or entity that regulates them. In other words, they can get away with things like this because there's no license on the line for incidents like this. I will NEVER allow my children in an unlicensed childcare again, ever. The video is very clear. My child was retreating multiple times and the staff in Kid's Cove repeated stalked, charged after her, and corporally punished her for more than 4 minutes. My concern and opinion is that children are not safe in this facility. If you find this hard to believe, like I did, you should see the video for yourself. I would absolutely NOT allow my kids in Kid's Cove if I was you."

"The basketball courts are so dusty and are so hard to play on, made me get injured and fall multiple times. Literally zero traction, terrible courts. They really need to redo the courts. If there was a different in door court then I would definitely go there instead. Literally the worst courts I ever played on."