Ascension Medical Group Cornerstone Schoenherr Parkway Family Practice
13951 Plumbrook Road, Sterling Heights, Michigan 48312
About the Business
Ascension Medical Group Cornerstone Schoenherr Parkway Family Practice is a trusted healthcare provider located at 13951 Plumbrook Road in Sterling Heights, Michigan. Our dedicated team of doctors and healthcare professionals are committed to providing comprehensive and compassionate care for patients of all ages. From routine check-ups to managing chronic conditions, we strive to promote the health and well-being of our community. Visit us for personalized and quality medical services in a welcoming and comfortable environment.
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13951 Plumbrook Rd, Sterling Heights, MI 48312, United States
Reviews
"Absolutely terrible experience. I’d give 0 stars if I could. I called this office to schedule my appt 2 weeks ago. I advised I didn’t have my card yet as I just got new insurance and may not receive it my by appt. I was assured it would not be an issue. I am having some (what I believe to be serious) medical issues and requested to be seen as soon as possible. I was informed the policy is a 2 week waiting period for new patients, regardless of medical severity. I scheduled my appt for 4:30p today, fasted all day for bloodwork, took time off work and showed up 17 min early to ensure I was prepared should I need to fill out any paperwork. The receptionist advised that I need to have my card. I explained the person I initially spoke with confirmed I could still be seen. The receptionist advised that person was a “floater” and didn’t work in that office as they are “having issues” with staff. I NEEDED to be seen today! Especially after they made me wait 2 weeks for being a new patient. So I called my insurance to see what could be done. The rep advised he could provide the receptionist with my member ID, she declined, stating the physical card is needed, “per policy”. She kept throwing that word around yet didn’t both to advise me of it before my appt. Or even when I called 3 days ago to verify if I should fast before my appt. The insurance rep advised I could create a member portal to print a temporary card. I asked the receptionist if I had time to do that as my appt time was fast approaching. She (with attitude) stated my appt is in 4 min and the doctor actually had to stay late for my appt because the person who scheduled it, did so after a time the doc was supposed to leave (so big mess ups all around for this person) and the doc wouldn’t wait any longer after 4:30. I went to my car to quickly create a portal to get my card. The receptionist came out shortly after stating the doctor had left. I asked, “The doctor left even though it’s still 3 min to my appt?”. The receptionist confirmed. I’m currently sobbing in my car because I’m unsure of what’s going on with my health and these medical “professionals” are refusing to help. I’m scared and for a doctor, who takes a Hippocratic oath, to turn me away because of a physical insurance card is just down right wrong. I will not be going back to this practice and I’d advise anyone else who’s considering them not to as well. Ethically, this isn’t how a doctor/doctors office should treat someone. Especially, someone who’s potentially experiencing a medical emergency and already waited 2 weeks. Headed to urgent care, hopefully they can do blood work."
"Dr Chicowlas and his staff are thorough friendly and have always made my health their priority. I have been a patient for 30 years and Dr C has kept me healthy and has gone the extra mile to discover and treat some significant health issues to recovery. I owe my health to he and his staff."
"Not happy with this physician/office. He offered to remove a small piece of wax even after I informed him I would take care of it myself and then charged me over $70 to do it. Also hurt my ear drum in the process so I had pain in my ear for several days after. Then when they billed me and I submitted the payment they never processed the payment and turned the account over to a collection agency. Also the doctor does not listen to the patient when they are in the room with them as they are too busy speaking to their little recorder while the patient is trying to tell them what the issues are. Would not recommend this physician anymore and will be changing physicians immediately."
"Dr C has been my primary care doctor for many years. Im very happy with his care. He has a wonderful staff as well! Jen, Jackie and Marie are great! When I moved out of state I still came back to Dr C for my medical needs. Shelley Z."
"This office is always so understanding and compassionate. With the recent medical concerns, they swiftly moved my appointment to a virtual appointment AND even saw my son virtually who had a low grade fever! We really appreciate this practice and Dr. CiChowlas is the best!"
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