Ascension Michigan at Work - Macomb

"I’m not sure what the purpose of an appointment is when I still ended up waiting almost two hours for a drug test."

"They need to learn how to answer their phone"

"I have been a patient at this facility for at least 3 years. The care and concern that I have received during this time has been more than EXCEPTIONAL! From the moment that I walked in that door, Caroline would greet me with a smile and with such concern and professionalism. You could see the passion she had for her job and the care she had for every person that walked up to her desk to check in. In other words from, the moment you walked in there, you knew you were in good hands. Once you made your way through check in with Caroline, you were then seen in the back. The nurse would call you for your appointment and they were just as professional and friendly themselves. The doctor would then make their rounds and the care that I have had with Ace and Melissa and others have also been taken care with such concern and passion. They would discuss ideas and their knowledge to try to remedy the situation to make me feel better. Today, that changed. It CHANGED only at the front desk. I was taken back. I had a question in regards to contacting this office when needed. The front desk receptionist, Maryann astounded me with her disregard and lack of concern. Being able to contact your Dr's. office is IMPORTANT. I have no intention on going elsewhere for my care, because like I said beyond the receptionist desk you will receive ABOVE and BEYOND care. But, at the front desk, I hope this receptionist was just having a bad day today."

"I came at noon for a drug screen test. I was told to sign in and come back at 1 pm because they can’t take me until then. I came back at 1, and it is now 2:29 pm and I am still waiting. Was supposed to make it to work by 3 and now I’ll be late for that too. They said they’ll take me in now, and yet, I am still waiting."

"Great experience with all staff at this hospital. Made me very comfortable, mentally and physically."