Henry Ford Medical Center - Detroit Northwest
7800 Outer Drive West, Detroit, Michigan, United States
About the Henry Ford Medical Center - Detroit Northwest
Henry Ford Medical Center - Detroit Northwest is a renowned healthcare institution located in Detroit, Michigan. Situated at 7800 Outer Drive West, this medical center offers a wide range of medical services to cater to the diverse healthcare needs of the community. With a team of experienced healthcare professionals and state-of-the-art facilities, Henry Ford Medical Center - Detroit Northwest is committed to providing high-quality and compassionate care to patients. Whether you are in need of primary care, specialty services, diagnostic tests, or preventive healthcare, this institution strives to meet your healthcare needs and improve your overall well-being. Visit Henry Ford Medical Center - Detroit Northwest for top-notch medical care in a welcoming and patient-centered environment.
Photos of Henry Ford Medical Center - Detroit Northwest
7800 Outer Dr W, Detroit, MI 48235, United States
Opening hours of Henry Ford Medical Center - Detroit Northwest
Monday:
07:00 - 17:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Henry Ford Medical Center - Detroit Northwest
"I usually get good care at Henry Ford but today made me want to reevaluate. I appeared for labs for my pregnancy and was assisted by a lovely nurse named Hannah. However, there was another nurse there that was rude, condescending, and kept making snide remarks as Hannah was trying to assist me. I was focusing on not regurgitating all over their floor and here she was making it harder to contain my composure. When working in public health it is not the patients fault if you are tired, agitated, or whatever. It’s 8am. There is absolutely NO reason whatsoever to be rude. I did not feel welcomed and will not be coming back to this location for any of my care."
"I have never had a problem with any other Henry Ford facility in over twenty five years except for last week at this clinic. Their doctors, nurses and support staff are always kind, polite, patient and compassionate! I would have given HF five stars but a surprisingly rude phlebotomist at this location changed that! I had a surprisingly negative experience at the Henry Ford Lab on West Outer Drive and Southfield in Detroit. I needed to take a PSA at the lab as per my doctors request. So, I went last Thursday. The lady at the front desk of the lab was very nice and polite as I’ve come to be accustom to dealing with Henry Ford hospital and clinics. When it came time for the phlebotomist to take my blood, she had a problem finding it in my left arm. I was not alarmed, but did not enjoy the persistent digging so I suggested that she use my right arm. The woman got so upset and remarked that I’m treating her like she doesn’t know what she’s doing. I told her that I am sure she knows what she’s doing, but that I would simply rather you take the blood from my right arm rather than continue digging into my left arm. But that did not satisfy her. She continued on with a very disrespectful attitude toward me and repeatedly said Im acting like she doesn’t know what she’s doing; so, I just remained quiet knowing there was no appeasing her. I’ve been getting tests from Henry Ford clinics and hospitals and labs for well over 25 years. My results have always come back through my chart in the last 10 to 15 years either the same day or the next day. But today is Monday my urologist and I have been waiting on that test since last week Thursday and he thinks it’s very odd that it’s still in processing mode. I must say I suspect this woman with the nasty attitude miss-handled my blood sample as a means of retaliation. This isn’t right. Henry Ford Hospital and affiliated clinics are better than this! I was polite, calm and respectful the whole time and I should have been treated that same way. I truly hope this is not a sign of things to come for such an otherwise organization of excellence!"
"This location is the worst they can’t even fill out a health appraisal nor do they do lab work on children but they won’t tell you that while making an appointment. The nurses have the worst attitude if you want good service go to the Harbor Town location"
"I keep trying to give Henry Ford Northwest a chance but the staff is almost always dry, unwelcoming and rude. The facilities are outdated. The parking lot is full of potholes and I've had a series of poor experiences with the doctors here, many of them DO NOT CARE. I can only think of two effective doctors I visited here at this location, the others are unsympathetic, and will gaslight you until your minor issue becomes a big problem."
"HORRIBLE EXPERIENCE. TIME FOR A CHANGE!! ~Went in for my first Pregnancy ultrasound, the front desk staff was unwelcoming. She walked passed while in where standing at the window, another gentleman who appeared to not work in that section walked by greeted us, the front desk staff returned and finished cleaning off all the desk, looked for a mask to hand us, went to throw the box away before asking for the nature of our visit. All this without any greeting. ~We finally get called in the back by the ultrasound tech who proceeded with the same lack of care attitude. Being that I was super excited to be having the ultrasound that was scheduled a month after my initial call I wanted to know everything about the appointment.However, the only apparent willful words out of the tech’s mouth were the patient identifier questions. She then provided instructions and begun the ultrasound. After several minutes of silence I asked what she was doing and measuring in which she responded “I haven’t started looking at the baby yet” and proceeded. A few minutes later I stated, “this is my first time and I’m curious to know what you’re looking at and doing.” She responded and again concluded with not looking at and baby and will let me know when she is. It was at that moment that my fiancé grabbed my ankle and started to rub it because we were both so excited for that moment and it was more and more apparent this health care system was not the place for us. We had a few more uncomfortable, dry exchanges before heading out. ~I go down to the lab for the same unpleasant experience. The lab front staff had an attitude, the phlebotomist had an attitude. I even asked her how her morning was hoping to turn things around. I didn’t work. ~ I put time in a year ago to search for my preferred OB, coincidentally, she is pregnant and cannot proceed with my OB care. She is located out the New Center location where the front office is also rude and the voucher has yet to cover my annual visit. So parking is an issue there. ~Since I am early in my pregnancy I have decided to put the time in to locate a new health care provider. I have had one horrible experience with HF ER, with all these Red Flags, I have to find something better."
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