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Clarkson Eyecare
22350 Novi Road, Novi, Michigan, United States
About the Clarkson Eyecare
Clarkson Eyecare is a leading eye care institution located at 22350 Novi Road in Novi, Michigan. This facility offers a wide range of services including eye exams, contact lens fittings, and a variety of eyewear options in their store. With a team of experienced doctors and staff, Clarkson Eyecare is dedicated to providing top-notch care for all your vision needs. Visit them today for a comprehensive eye health evaluation and personalized treatment plan.
Photos of Clarkson Eyecare
22350 Novi Rd, Novi, MI 48375, United States
Opening hours of Clarkson Eyecare
Monday:
09:00 - 19:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
09:00 - 19:30
Friday:
08:30 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of Clarkson Eyecare
"This place used to be town and county eye care, where I and my family have been here over years. Since 2022, it became Clarkson eye care, which is a chain. I expected better service and facilities while the doctors remained the same. Well, since then I have been really disappointed about this place and decided to find a new eye doctor: Our appointments kept being rescheduled usually at last minute: for example, I had a Saturday appointment which was made 3 months ago. So on Wednesday that week, I got text message to confirm the appointment. But suddenly on that Friday, they sent a message saying my next day appointment was rescheduled to 2 months later???!!! They didn’t call or email, just a text message for such a big change. I woke up on Saturday and had to call them and asked for the reason, they said because the doctor does not work on Saturdays! How interesting! I made the appointment 3 months ago and you just confirmed it 3 days ago and suddenly this doctor does not work on Saturday? Not to mention, they made a lot of errors during my calls to make appointments. Time to move on!"
"This location was bought out by a national chain recently. At my last appointment the doc, who was not a partner nor part of the sale decision, expressed concern about how that might affect things, and it’s bad. I called to make an appointment in early November and was given a late January appointment date. A week before the appointment, they cancelled the appointment and told me that nothing was available until March. THEY cancelled the appointment, not me. All of this conversation is routed through a national call center, nothing is handled locally. Sad that the docs sold out and tanked their business."
"This place used to be Town and Country eyecare, which was wonderful. The new management is AWFUL however. The doctor left and they canceled ALL appointments everyone had without telling anyone! We were literally going to walk in one day just to learn our appointments were canceled if it wasn't for the fact that we had to rebook. There was also so many issues with my glasses. We ordered them in OCTOBER and they weren't supposed to come in until JANUARY. That's at least 3 months!! The new management is awful. I am sad to say I'm not the only person with these issues, I went to a new eye-care place and they said I wasn't the first to switch over from Clarkson. Do not waist your time please!!"
"This company placed an order for me and made an error by ordering me progressive lenses versus regular far-vision lenses. Upon initial payment, I did question why my lenses were so expensive and was told "my insurance does not cover that much" When my lenses were ready, I picked them up and immediately realized the lenses were not what I ordered and asked that they correct the lenses and credit me. They would not give me a refund and said they would have to speak to their manager and get back with me. After 3 weeks, they finally got back with me and said they would give me an instore credit for half the cost. Since I will never give this place my business anymore, this does not benefit me in any way or rectify something that was their error versus mine. I would not recommend this eyecare facility at all."
"I’ve been going to the practice since the ‘90s. I was dismayed to see almost 100% turnover when at my visit this week. That said, I was completely happy with the experience. The front desk people were friendly and competent as was the woman who did my pre-exam. Dr. Walia was great. My husband was fitted for glasses with Josie the optician. She was terrific too. Clearly she knew what she was doing. I walked in thinking I might have to find a new practice and walked out satisfied with my experience."
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