Trinity Health Medical Group, Primary Care - Kentwood 2080 44th Street Southeast, Kentwood, MI 49508

"Best crew around friendly and they have always treated me well. I know because I’ve been to all local ER’s all numerous times and these folks are the best. I’m here for the rest of my time."

"This place has absolutely phenomenal staff from the moment that you enter the door to the moment that you leave. The waiting room is clean and organized. It's very accessible and there's not many crazy directions It's very straightforward. Nurse practitioner. Washington was absolutely amazing and another person on the medical staff even did a follow-up call. All my concerns were addressed and I have never felt more heard in the last 3 years at any other office. Highly recommend."

"As a first time patient, I had a great experience! Dr. Charnley was so kind, down to earth, and truly cared about getting my health back on track. The lab technician who’s been one for 15 years w/ pretty false lashes was kind, gentle, and calmed me down perfectly (I hate getting my blood drawn.) They could use more seating in the waiting area (maybe 10 chairs, had to stand.) But that didn’t even matter because I was called exactly on time of my appointment. As for the bad reviews… treat people how you want to be treated is all I can say."

"It’s taken me a very long time to write a long overdue review about this place. I wouldn’t recommend this office to anyone for any reason. I saw Dr Helen Scott here for many many years. Is she a friendly person? Absolutely. She however failed to properly advise me in several different ways and one of them has changed my life forever. If you have been bit by a tick, do not ask any doctors here for treatment. Seek a Lyme Literate Medical professional and there are none here. I had to push for testing, even though I had all the symptoms, and when the tests came back positive she still looked me in the eyes and told me it was a false positive. It’s been over a year now of suffering and I’m still testing positive for Lyme disease. A few years prior I saw her for abdominal pain and was told it was nothing. My appendix burst a week later and it was so infected I spent 5 days in the hospital. Let’s touch on the nurses. There are about 2 of them that are halfway nice on their good days, the rest are rude and insensitive. I was talking with a patient in the office about how it’s completely unacceptable to consistently have to wait for 30+ in the lobby sand then 30+ more mins to see a doctor who hasn’t had the time to look at your chart and a nurse started yelling at me across the room about how I was wrong. When I finally got called back I expressed to the nurse that the woman in the lobby has been waiting for 30 mins, and her appt was after mine. She said “oh yeah she’s used to it”. Just no respect for peoples time because they should be use to their inability to schedule accordingly to keep things flowing in a respectful manner. The best person in the whole place is the lady with an a strong accent who draws blood and that’s who gets the 1 star."

"Dr Katherine Burton is the worst physician I have ever been seen by. She is constantly rushing her appointments and is more worried about getting patients in and out. She ignored everything I wanted to talk about at my appointment then scheduled me a new appointment for 2 months out. The nurses are very unprofessional and rude, and one even commented on how surprised she was by my weight gain that was due to THEM not listening to me. Do not go here ever, and especially if you’re a black woman. You will not be heard."