North Kent Guidance Services

"I went to North Kent Guidance recently to be tested for ADHD. I had read the reviews before going but decided to give it a shot anyway. It's fast food mental health unfortunately. Throughout the entire process, I spoke to the doctor a total of 10 minutes, and saw the doctor with my eyes for about 15 seconds. The staff there that I dealt with were all nice and pleasant. The entire testing process was a 14 minute computer test where you are instructed to press a button for every letter except the letter 'X'. This is supposed to measure impulsivity. The other portion of the test is a multiple choice bubble test. The entire process took about 30 minutes. Under these circumstances it makes a mockery of the diagnostic process. This is a cut-rate, get-them-through-the-door-as-fast-as-possible organization. Patients are cattle. The goal is to process as many patients through the facility as fast as humanly possible, while spending as little as possible. The fact the doctor speaks only on the phone is insulting and cheapens the entire practice of medicine. The fact that I only 'met' the doctor in person for about 15 seconds is insulting. The idea you can understand the clear picture of a person's psyche in under 30 minutes is a laughable and deeply unscientific one. There's no question; this is simply not a serious, credible, professional healthcare organization. North Kent Guidance Services rather is McDonalds for your mental health. I strongly advise you look elsewhere for mental healthcare. Update, 10/26/23: I'd just like to plant a flag here for all to see, notice the automated response I got on my review here, and how it is the same corporate doublespeak they've used to respond to every single person who complained. Is that the behavior of a healthcare provider you want you or your child to depend on for clear headed, straight thinking care?"

"If you're here for the "LGBT Center," I highly suggest you avoid Lori Bray at all costs. I saw her for a year and a half and she missed Bipolar II and ADHD. She's just here to pray on the LGBT community. Go somewhere better."

"I don't normally write reviews, but I just feel like I have to so others can be more informed. I think it is very necessary as the patient to ask questions and do your research before going into having any testing done here, as their communication was not very good. I was very misinformed during this testing process. I went through NorthKent Guidance to have an ADHD/ADD test. I was under the impression that I would be speaking with the doctor about my concerns and reasonings for why I wanted this test. The testing was on the computer, which is totally fine, and a bubble sheet test. After that I was told that was the whole process. I never got to speak to the doctor. I felt like this test didn't do an accurate job of explaining my concerns. I just didn't understand how this online test and bubble sheet could diagnose me without him actually meeting me and getting to know me. However, I'm sure this is just protocol and they way things work. I was told by (I think an intern) that I would be able to sit down with the doctor at my follow up appointment and have a conversation with him. I showed up at my appointment and then was told that the appointment was actually just a phone call. The only staff to be apologetic was the receptionist. So I sat out in my car while the doctor read me my results while he was inside. He read through these in a very rushed manor and spoke very, very quickly. After telling him I was having a hard time understanding him, I was still not invited back in to meet in person when he knew that I was sitting out in the parking lot. I also needed to ask who I was speaking to because the doctor never introduced himself on the phone :( Overall, I'm glad I took the test so I can take the next steps to helping myself. Unfortunately, I don't think this is the place for me to do this. I'm sure the therapists here are very nice and this review does not account for any of them."

"One of the reasons I decided to work with this location, despite the bad reviews, was that they worked with my insurance provider. As someone that has been taken advantage of by the medical system and insurance companies I felt I had done my due diligence to avoid that from happening in this case. I called my insurance company, verified cost and had them send me a list of approved facilities. This being one. I then get a bill that was higher than anticipated and upon calling this location I was informed it was even higher than the bill I had in my hand. The fist charge, which I absolutely wasn't told would be there, was for a "diagnosis" fee. I've already had therapy before and the questions asked were rudimentary and took 30 minutes. And again. I was, at no point, informed that this would be an additional cost. Had I known that I probably would have decided against even switching to this office. Furthermore, my therapist decided that the time we both had set and agreed upon wasn't going to work with her schedule. Instead of a call to reschedule she went ahead and changed the time of my appointment and sent an email through a portal that went to my spam folder. And even when I finally became aware of it (when she called me at a time I wasn't expecting the call) I couldn't even access the message because I was never given access to said portal. While a part of this is in error to the terrible insurance industry we have... I feel that this company is preying on people who otherwise shouldn't be further provoked or put into worse financial strain, which may be causing some of their mental distress. If you've hung in this far to read this. Don't go here. Do yourself and your mental health a favor and seek help somewhere else. A yoga studio would be less of a financial burden and offer more help with anxiety or stress relief than this place which had only added to my stress and anxiety. Absolute shame."

"If i could give them zero stars, i would not hesitate. Thus office has cancelled on my son three times. Twice while sitting in the waiting room & once just hours before his appointment. This is supposed to be a mental health facility but they do not seem to care about thei patients or their parents mental health. I have half a mind to send them a bill for canceling on such short notice. This is unacceptable behavior from an institution that shiuld be supporting mental health not making it more difficult and stressful. Also the office lady is rude when scheduling appointments & accused me of non payment when they never sent a bill out to me. I would never recommend this place to anyone who is looking for a counselor."