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Ascension Medical Group Borgess Family Medicine
345 Naomi Street, Plainwell, Michigan, United States
About the Ascension Medical Group Borgess Family Medicine
Ascension Medical Group Borgess Family Medicine is a trusted healthcare institution located at 345 Naomi Street in Plainwell, Michigan. Our dedicated team of doctors and healthcare professionals is committed to providing comprehensive and compassionate medical care for patients of all ages. Whether you need a routine check-up, chronic disease management, or acute care, our family medicine practice offers a wide range of services to meet your healthcare needs. With a focus on preventive care and patient education, we strive to help our patients achieve and maintain optimal health and well-being. Visit us at Ascension Medical Group Borgess Family Medicine for personalized and quality healthcare services in the Plainwell area.
Photos of Ascension Medical Group Borgess Family Medicine
345 Naomi St, Plainwell, MI 49080, United States
Opening hours of Ascension Medical Group Borgess Family Medicine
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Ascension Medical Group Borgess Family Medicine
"This is a very good, great medical facility. If there's a problem , you can talk to Autumn and she will take the time to listen and remedy the situation. The doctors are first class, and the rest of the staff is hardworking and customer service oriented. I wouldn't go anywhere else, and I'm glad they're close by to my home. I would highly recommend coming here for the a+ service."
"I have been taking my children here for seven years but within the last couple of years, it’s just started to go downhill. My appointments get canceled and rescheduled all the time and this last time was the final straw. I have already been waiting several months to get my child in for a appointment. They canceled it the week before and then reschedule me a appointment 2 1/2 months later. I would definitely suggest going somewhere else."
"Becoming a new established patient after 25 + years at another clinic is hard but after moving the distance was too far to traverse so I chose to come here. The medical treatment and professionalism has been good. I am not any easy patient and understand that treatment is solely based on your insurance and Medicaid does not pay enough. I see billing complaints are the biggest problem here and that is not the fault of the care team and should not reflect on them."
"Stay away from this or any Ascension location as much as you possibly can. I'm on a months long journey to pay a one time emergency room visit bill that has been nothing but problems. Even though our insurance information, address, email and phone number were confirmed on site at the time of visit, little of that was updated in their system. Additionally, our visit was never sent to insurance resulting in multiple points of confusion, their phone help desk staff not being able to help us, bills never being received and countless hours on the phone to fix multiple issues. I am currently sitting on my 7th phone call with no true resolution and I fear one is not in sight anytime soon. They have somehow truly doubled down on our emergency situation with extraordinarily poor after-service to make a bad experience ten times worse."
"Doctor is pretty good but offered me a new weight loss med when I have been having pain and was going through testing at the cardiologist. I was not interested in a medication to solve the issue of my being overweight. My concern was with my pain and the rapid gain of weight. It’s now been addressed more completely after seeing a doctor in Chicago on work assignment. They sent me in right away for additional testing. And the UT test shows a flank hernia. So now I have the attention of my doctor and am being treated and referred. However I waited on hold for 7 hours total the prior week. My medical records were faxed over, confirming, then “miss placed ” I was asked to email them and did so promptly. Called back after not hearing back despite being told I would hear back. Another round of waiting on hold, even with the “direct number” which was given to me by the phone nurse. The whole Ascension system is in need of dome serious restructuring if they wish to provide good medical care to all. The fact that their systems don’t like from one hospital to another and between different doctors within their system is very troubling! I contacted my doctor through the patient portal this Monday to follow up and the response was almost immediate. This is the only way to work in this care structure because the other avenues are full of pitfalls. It’s unfortunate and very disheartening. I only gave 3 stars because I believe this issue is systemic not due to my doctor or her direct staff. Although the poor handling of faxed records and emails is a concern!"
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