InterCare Community Health Network

"Well they had no idea why I was there because they changed the reason for my appointment that i waited months for. So they did nothing and set another appointment so they could know what they're looking at...... but they didn't put any of my current problems on the "current problems" list.... and said that they counseled me about smoking and urged me to quit even though it never came up and i quit many years ago. So the only thing they actually did.... was lie."

"I went to James Street in Holland to get a tooth out, but was turned away. I called Pullman intercare and they got me in right away. Dr. Carmen told me what was going to happen next..I never thought I'd be comfortable at a dentist. The receptionist is great also.❤️thank you for the coffee...I recommend them for fast, friendly service.. thank you!!"

"I can't speak on any of the doctors but I certainly feel dr Carmen deserves more than 5 stars! For the past 10 years any time I come here, she's who takes care of me. I can't speak highly enough about her, awesome work, and an all around great person. 10 out of 5 stars!"

"Can't praise my doctor enough. She genuinely cares. Only thing is, I have to wait too long for a scheduled appointment. I've tried other care facilities and chose to come back to InterCare. I am a patient here at InterCare since 2009. I highly recommend the doctors."

"The wait times aren’t long anymore but medical assistants there still seem like the life was sucked out of them. I know everyone is fighting their own demons but that shouldn’t be affecting you work performance. The lady who schedules appointments (this was around 9/2022) sounds dead (no kindness in her voice). When I was scheduling my appointment I let the the lady know my 2 concerns. When I showed up for my appointment the medical assistant only mentioned 1 concern I had. I let them know my other concern and they dismissed it. When Jon Gibson, DNP came in the room I made my concern simple and short. He started mumbling under his breath basically how my concern is dumb instead of reassuring or educating me that I was incorrect for my concern. I decided not to bring up my second concern since I was no longer comfortable. When I asked him questions about the prescription he was recommending (like how often to use it and when I would see results) he would say an answer and then say “wait ummm uhh never mind” and then he got up and said “I’ll be back”. I waited a couple minutes and he sent his medical assistant to tell me my appointment was over. Ashamed how my insurance, Medicaid, has to pay caregivers like this. If Intercare didn’t have time to address my 2 concerns then they could have let me know to make a separate appointment or made a longer appointment for me. Please do better."