Lakewood Family Medicine 382 120th Avenue, Holland, MI 49424

"Staff at front desk have been extremely rude every time I’ve gone in for my appointments. Zero customer service skills."

"Thank you Beth Peters for your excellent care working with my daughter. You were so wonderful answering questions and putting us both at easy. Not just knowledgeable, but excellent bed side manner."

"Had an appointment which is pointless cuz I have to see another specialist so pretty much all I need is a referral to see another Doctor so today's purposes pay $20 to my Doctor just for him to give me a referral to see another Doctor when in reality you can safely did that over the phone without me even coming in I'm sorry but that's a complete rip off I'm not going to allow you to rob me it's not fair and it's not right so I guess back to urgent care I go"

"Atrocious front office staff. Called to ask if they were accepting patients as they have openings according to their website. When i was told they are not accepting new patients, i asked kindly do you know where i might be able to look next? She directly me to my insurance as a resource. I had let her know my insurance gave me a short list and the few I’ve tried thus far are not accepting patients either. She got an attitude stating “this is what she’s instructed to say and cannot help me”. When i told her i do not appreciate the attitude she immediately hung up on me. I called back 7 times, being answered no response and promptly hung up on before someone answered. I asked to speak to the office manager and file a report regarding that staff member. I was transferred and hung up on once more. I called back and the girl who transferred me answered again. She stated she would pass the message along to the manager and start the complaint. I’m supposed to receive a call tomorrow from the manager. According to other reviews, i shouldn’t hold my breath. Do no go here. Do not take your loved ones here."

"I was horribly sick and asked the phone nurse for advice. She helped me over multiple phone calls and she ended up calling in a prescription for me that got me feeling like myself again. THANK YOU! Then I had a physical today. I normally see Dr. Smith who is awesome but I saw a nurse instead and she was fantastic too. Love LFM and their staff!"