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Alpine Eye Care
1200 West North Down River Road, Grayling, Michigan 49738
About the Alpine Eye Care
Alpine Eye Care is a premier eye care institution located in Grayling, Michigan. Our dedicated team of doctors and staff provide top-notch eye care services, including comprehensive eye exams, vision screenings, and treatment for various eye conditions. In addition, our on-site store offers a wide selection of eyeglasses, contact lenses, and other optical products to suit your needs. Visit Alpine Eye Care at 1200 West North Down River Road for all your eye care needs in a welcoming and professional environment.
Photos of Alpine Eye Care
1200 W North Down River Rd, Grayling, MI 49738, United States
Opening hours of Alpine Eye Care
Monday:
08:30 - 16:30
Tuesday:
08:30 - 16:30
Wednesday:
08:30 - 16:30
Thursday:
08:30 - 16:30
Friday:
08:30 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Alpine Eye Care
"The doctor I saw has been amazing. Explains everything he is doing or going to do. The staff is very polite and helpful. I am very happy with my treatment."
"The eye doctor was great, and very thorough. He explained everything clearly for my daughter and I, as this was her 1st eye exam with an optician. So I would give him 5 stars. However, we got a bill recently for something that I thought would/should be covered on her medical insurance. It was not. When I called the office to question about it, the receptionist was extremely rude and demeaning in her approach. I, myself, work with sometimes unsatisfied or confused customers; so I am not foreign in the art of the importance to be polite, empathetic, and understanding of where they are coming from. This staff member at Alpine Eye Care needs to learn that art of customer service. I hope she reads this, because her approach is rude and inappropriate today. She gets 0 (zero) stars"
"Doctors are excellent, very happy with their treatment. However the staff could use a class in customer relations. Unbelievable they either don't make follow up appointments or don't tell you they scheduled one. They scheduled 2 appointments for me, but failed to tell me. On my way to the hospital for my second surgery when it was canceled. When I called to reschedule because the hospital canceled my surgery not me, the uncaring rude scheduler at Alpine informed me I would have to wait 6 weeks for my 2nd surgery(already waited 4 weeks) so a total of 10 weeks between surgeries. The worst part, no one, and I mean no one apologized for the inconvenience this caused me and my family. The doctors are very good but beware of the staff."
"I thought the receptionist on duty in the Grayling Alpine Eyecare office today was rude and arrogant and will not be going back after dealing with her. I took the day off and drove 45 min to my appointment today. I saw the Dr. but then was told I was to see one of his staff to make an appointment for cataract surgery. I waited for her in the waiting room but I had to cough because I have Sorgrens Syndrome and it's a no no to cough with other people in the room during Covid,, so I went to the lobby just outside the office door. When I came back in I was told the assistant came out to the waiting room and I wasn't there. I was told by the rude receptionist that knew I was waiting to talk with the other staff member that I would have to reschedule on another day with her flippant attitude. Really? I was out in the lobby for 2 minutes tops for a medical reason then was told to make an appointment now for a different day. I am sorry but that is not how a patient should be treated. Because of her I will not be having my cataract surgery there. There is a few more choice things she said to me but will save that for my next review on another page!!!"
"Took an elderly person to this site, they do not understand wheelchair limitations. Rude people, horrible service, long waits, and very pushy with more expensive product where generic brand would be just as good."
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