CVS

"This is the worst pharmacy I have ever delt with. The people are rude. It's almost impossible to get ahold of anyone at this location. This place is a joke. I will be taking my business elsewhere."

"Nurse practitioner called in prednisone for an 80 yr old living alone and was assured med could and would be delivered that day. CVS called patient later stating that script had to be picked up or have SHIPT get it to me in a few days. That was Friday. This is Monday and I was put on hold for 30 min., then hung up on before I could say a word. After recalling and waiting approx. 30 min I expressed my wish to have my meds sent to OPTUM RX and was told I have to call OPTUM RX myself and let them know. IT TOOK OVER AN HOUR TO GET INFORMATION THAT SHOULD HAVE BEEN GIVEN THE NURSE PRACTITIONER THREE DAYS EARLIER! They must not understand the seriousness of their jobs. CVS NEEDS TO CHECK THIS SNAFFU! If they do it once so cavalierly , is it wrong to think they do not see the importance of your health. OH, IT'S A JOB!"

"I used to like this place. But it's going down hill. No kind of customer service. If u go in there in the morning. U gotta ring a bell, and then they try and make u use the self check out. And tell them I don't work here, and then they check u out on the self check out. I sad that's kinda dumb and he said that's how the manager wants them to do it, so it looks like we're checking our selfs out... won't be long till they're jobless. SMH gonna have to take my business elsewhere."

"My husband and I came in after he was released from the hospital(4 days, with a stent put in) following a heart attack. After we filled his prescriptions, we went to go out the door. He walked between a low lying table that had flowers on it and the line forming from the register to the isles. His coat knocked down one of the flowers and broke the vase. I told him to go ahead to the car and I'd clean up the glass since he had been standing for so long trying to figure out his insurance with the pharmacist. I then hear the cashier tell the customer she was serving how rude he was to just walk out and how he should have to pay for that item. She said it about 2 times before I informed her I was still standing right there and I would take care of it. I got to the counter after me and another customer cleanes up the broken glass and I said that it was an accident and that the flowers shouldn't be right in the middle of the floor where lines form. It's a recipe for disaster and she responded "I told him not to put them there" I was charged $35.65 for a flower I never intended to buy, while being embarrassed as she spoke about my husband like she did. The customers behind me even said she was wrong and they wouldn't have paid. We are struggling during the Christmas time and now that my husband had a heart attack even more so. This was an experience I will never chance again. I have been going to this cvs for many years (11 to be exact) and I wouldn't step foot back in there. Her lack of understanding, and compassion wasn't what I expected from a place that has sick customers and has people like my husband in and out of there. The fact she admitted the flowers was in a bad place, one could figure she'd atleast call a manager and try to give us some type of discount or break as we didn't drop the item, it was knocked off by him simply walking by. If just walking into a store can cost me all of what's in my pocket, I'd rather never go again. I'll take the extra trip to the next pharmacy. So thank you Jacqueline for this experience and we hope to never encounter you again. We also hope when you find yourself in a similar situation the person shows you just as much compassion and understanding as you did my husband. I expected better of a place I come to almost every week."

"I came in this morning to the 24-hour location here, looking for a scraper for my husband's car. I asked a young man if they had any in the store as I could not see any around, I know it's a bit early and he said yes we have some just not out yet, I'll go get some off the shelf in the back for you. The young man's name was John, and he was vacuuming and and I really appreciated him doing that and thanked him. He was very polite and willing to go the extra mile. Here's one positive review for this place so give John a raise!"