Banfield Pet Hospital 13150 Middlebelt Road, Livonia, MI 48150

"I cannot express enough of my disappointment with scheduling a visit here. I'm not in any way directing at two of the very tolerant and loving staff here. I wish the two of them worked elsewhere. The service was a disaster from drop off staff obsolete to the call from the Dr. After dropping off my 3 dogs for ear infections and rabies vaccines and nails.. they couldn't do one of my dogs nails (vet. Really) Dr. Tells me one thing staff another related to charges. Charges for every little thing separate that should have been included in their office visit. They also said they would apply the 1st visit coupon to one only and in the end Did not. When I called just after I got home to review my booklet of a receipt they said well" you should have presented it at check out and since you did not it's too late". They were not transparent and gouging consumers $840.00 for ear infections and rabies two dogs nails they said they won't do an antibiotic on my dogs because ihe shot was $169.00 . B.S. . No wonder so many pets can't get the care they need and many of us who love them have to choose our mortgage payment or their care. I will never recommend them and don't feel their treatment was adequate, for the money spent. They should be put out of business."

"Love the staff here. They all fawn over my kitty Gandalf and they're all really sweet. You can tell they love their jobs ( probably only sometimes though lol)"

"Wonderful place especially when you have a puppy. However, you had better confirm your appointment even though they confirm it, mine was canceled twice it made it very difficult I me. Once I was saying I was very happy."

"I took my boy Rallo here for 12 years. I have always had pretty good experiences. However, when it came time to make the hardest decision ever, I saw Dr. Wright and I cannot say enough positive things about her. She was patient, kind and honest. She didn’t force any unnecessary tests and spoke honestly with me. Thank you Dr. Wright for taking the time and treating all of us so well. The world needs more people like you. I look forward to you caring for our new puppy we have."

"I've been going there for 10 years, so that right there indicates I'm pleased with them. The staff has always been pleasant and friendly. The vets always take the time to go over the visit and fill me in on what is going on with my Golden."