Bay Area Urology

"I previously had a kidney stone removal 3 weeks prior in a grayling Munson. Got referred to bay urology. They have access to all my records . I personally called grayling to verify they did have access to everytbing. NP in the office lied to my face and told me she couldn’t see anything. I kept having to tell her to look into her system. Wanted a new CT scan told her I had one done 3 weeks ago when I had surgery. After telling her twice she logged in and seen it and then she admitted she didn’t have the time to look ! Just wanted to schedule me whatever surgery without even talking about any other options or even reading my damn chart. Didn’t even know why I was even at the appointment! I’m one to never write a review good or bad. I do not recommend. Even waiting in their office for over an hour. I do understand other patients take a while. That’s whatever. But they had the tsame ferret since 12/7 and my appointment was 1/23. You think they would read a simple chart"

"Phone we’re not answered all day. (1-15-23) Finally at fifteen minutes before closing time a female nurse with an attitude called me to say they were closing soon and to go to an emergency room for my uncontrolled pain due to kidney surgery. Absolutely the worst, non caring office staff experience I’ve ever had. Seriously considering transferring my account to Grayling Urology services. Today I am having a kidney stent pulled out with no managed pain meds. And if one has ever had one of these pulled out; it is a very excruciating, painful procedure!"

"This experience was undeniably the worst I have ever encountered - from difficulty making an appointment to a nurse practitioner ordering a procedure that should not have been ordered without follow-up tests and then never hearing from scheduling. When I called after 3 weeks, I was told the order had never been given. In one phone call, I got a better response from the University of Michigan Urology than in 4 weeks at Bay Area Urology. After my video call with the U of M Dr, it was clear that the NP's next steps were completely out of line. I saw numerous inaccuracies when I reviewed the visit notes to send to U of M. For example, the notes described a physical exam that the NP never did. I should have read the Google reviews before I went."

"This has to be the worst office Dr office in Traverse City. they cancel appointments last minute, they wont see people who are having complications after procedures and then misdiagnosed a sepsis case. For your own safety go anywhere else even if it requires driving several hours."

"I recently saw Mr. Shullick Or difficulty urinating. He didn't seem to know he was supposed to have viewed an ultrasound before the appointment. He then performed a cystoscopy in the Presence of a Dr. And it seemed like it was his first time I would recommend him to anyone.The only positive experience was my nurse Crystal. She was very knowledgeable & efficient."