Northern Lakes Community Mental Health 105 Hall Street, Traverse City, MI 49684

"Is bullying in real life a way for them to have job security? Do better."

"There counselors keep cutting people off when they are trying to explain what is going on. They get confrontational on the phone and then hang up on you....."

"Just Awful. 0 stars actually. I stayed an extra week from Georgia so I could join an appointment with my mother and advocate for her. Not only did Leah at the front desk give my mother the wrong address, but she also didn’t give her the full name of the clinic. And then neglected to answer the phone the morning of her appointment so we could get the correct information. The only reason I was able to find it was because I googled the phone number. We were only 4 minutes past the allotted late time. And then we were told to come back and reschedule after that. I had to leave back to Georgia, and her issues were not resolved. Very disappointing, this is a very poorly run establishment. I’ll be looking into other options for her, beware!!"

"NLCMH and specifically the FAST program and team are phenomenal and incredibly helpful to our communities. CMH employees have been quick to respond, supportive and professional throughout multiple experiences. Lauren Franklin is a name that stands out when thinking of the FAST team and is a positive, influential and intelligent mental health provider and has consistently supported clients, individuals and families throughout multiple communities. We are lucky to have programs such as CMH to support those that need it and we are even more lucky to have professionals like Lauren doing so!"