Walgreens 24100 Novi Road, Novi, MI 48375

"This is the worse pharmacy ever, they put you hold on before you can say what it is you want and hang up on you before completing your statement. The pharmacist and technicians are so rude it is unbelievable. SMH, no professionalism and no courtesy whatsoever. If this was in the city, they'll says it's cos it's in the city but this Walgreen is worse than any other I've been to in Michigan"

"This chain is nothing special, and this pharmacy specifically is just awful. The WHOLE pharmacy goes on lunch and stops serving customers. Zero customer service, do not waste your time and money. Go 5 minutes to Novi Pharmacy"

"I stopped by today to pick up a few items. And came across some of the greatest individuals. From the person at the register, to the person stocking the goods, to the person doing the mark downs! Everyone had beyond exceptional, excellent customer service. Answering any questions, showing where to find items. Small conversation. Just an overall great job experience. Please do not let days go by without recognizing such amazing people at this location!!!"

"This company is the personification of ineffectiveness and will never receive a penny of my business again. Website says you can transfer new RX. Given the option to do so as a guest. Completed current pharmacy, Rx info, Walgreens store location and health card info, and personal info. Received an e-mail confirming when Rx would be completed. Called selected location after confirmed Rx availability. They had zero clue or record of the transaction. Completed a profile over the phone, provided Rx info AGAIN, and then was asked for Rx BIN (something not requested in original order). Order could not be completed without it, though it only required a simple phone call from them to BCBS. The whole time the woman was talking to me, she was having side conversations with others about unrelated matters. Called customer service, was transferred to Walgreens Rx commerce, then back to customer service. At no point did any of them acknowledge the disconnect or offer to resolve by obtaining Rx BIN as a provider can do. This disorganized, inaccurate, way of conducting business and lack of customer orientation is why Walgreens is a convenience store at best. Do not trust if you are in urgent need of prescription fulfillment."

"They put you on hold forever then they hang up on you when the call goes through without saying anything. They said my insurance didn’t cover something and I had to call my insurance which I did. While on hold my insurance company called them and they hug up twice on them. I don’t care how busy they are that is not okay!! Very angry. I miss the pharmacies that actually care about people!"