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Tender Care Veterinary Clinic
215 West Chippewa Avenue, South Bend, Indiana, United States
About the Tender Care Veterinary Clinic
Tender Care Veterinary Clinic is a trusted veterinary care facility located at 215 West Chippewa Avenue in South Bend, Indiana. Our dedicated team of experienced veterinarians and staff provide compassionate and personalized care for your beloved pets. From routine check-ups to advanced medical treatments, we strive to ensure the health and well-being of your furry family members. With state-of-the-art equipment and a welcoming atmosphere, Tender Care Veterinary Clinic is committed to providing the highest quality care for your pets. Contact us today to schedule an appointment and experience the difference our clinic can make in your pet's life.
Photos of Tender Care Veterinary Clinic
215 W Chippewa Ave, South Bend, IN 46614, United States
Opening hours of Tender Care Veterinary Clinic
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 17:30
Thursday:
08:00 - 17:30
Friday:
08:00 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Tender Care Veterinary Clinic
"I was visiting family and had one of my cats with me. She developed an ear infection and I didn't want to wait four days until I was home to go to my regular vet. Tender Care offered to see her as a drop off and were super friendly and helpful. They took care of my girl, checked to see if I was going to be in town long enough to need a follow up, and made sure I had a copy of the records when I left as well as sending everything to my regular vet. So glad they were able to fit us in! If I lived locally I would definitely become a regular client."
"I love the staff and Dr. Harris is Super! My beagles love going and we feel like Tender Care really does Care!! The Best In Town!❤️"
"Our experience when taking the dog in for his first appointment was amazing. We appreciated the cleanliness of the facility and the friendly, efficient staff who were so kind and patient with our "boy with an attitude.""
"My initial visit in June was great, the doctor and tech assistant were so kind to my Cat and gave him treats and cuddles. It made sense why the other reviews say the same thing, it’s true very empathetic care from the doctor and assistants. However since that initial appointment I have experienced a drastic decline in quality of service from the office staff which they don’t care about so I am informing future clients and perhaps an existing client going through a similar experience. Firstly, they recommended a dental cleaning and blood work and said that a treatment coordinator will give me a call to schedule that. I’ve asked three times, now four including today. It is almost October and no one has called me or can tell me why no one has called me. In addition, I collected a urine sample for urine analysis and let the receptionist know it had sat out because my cat urinated overnight and there was a 4-5 hour window that he could have peed. I was told that was fine and charged $150 for the analysis. I’m later told that the urine sat too long and I need to do a second test, another $150. I asked for a credit on the second test because I had been clear about how long the urine sat and the response was “no because no one told me” and then proceeds to ask my why he’s even having a urine analysis to begin with even though I’m taken back by this question being that of course all of this was discussed, I calmly explained to her that he had been to the emergency vet for bladder stones. I explained that $150 is a lot for me right now it’s a months worth of groceries because I am unemployed. Mandy said she understands and that we can wait a month and have him retested. Because the urine analysis was faulty through no fault of my own and the office did not offer a solution to meet me in the middle, I go on to dispute the charge with my bank. Today Stephanie the office manager calls me about the disputed charges and to clear up the confusion about the urinalysis, and again asks me why he’s even having one to begin with. She says that they never received paperwork from the emergency vet and that’s why no one knows that’s going on (Couldn’t Mandy have told her? Couldn’t the receptionist have told her? Couldn’t someone have charted my initial call in where I explained exactly why my cat needed a urine analysis?) or does the office usually run random tests with no idea. In fact, when I first called in I asked for a wellness exam for a post-op check and a urine analysis and the receptionist is the one who told me I could just drop the sample instead and didn’t need the exam. But now there’s all of this confusion on why he is even getting an analysis when I am following the instructions and recommendations of your staff. As I told the office manager the confusion isn’t on my end, it is bad Inter-office communication leading to bizarre treatment paths and sending in faulty urine samples and then charging me for their negligent practices. Stephanie then goes on to tell me that yes the bacteria in the urine sample couldn’t be accurate but the white cells (the first I’m hearing about this) wouldn’t have developed from sitting too long, if this is true then Mandy didn’t bother to tell me when she called me about his results because I was told that the urine sat too long and we needed to retest. Apparently my cat has an alarming number of white blood cells that no one thought would be important to tell me about until it came time to disputing the charges. I don’t have trust in this office, in their competency, or in their communication. The end of the conversation I asked for a refund to which Stephanie said was already done through the bank dispute. So as I stated I’d like to keep it that way and find a new provider. This is my experience. I included a picture of my handsome cat Moe. It’s a heart breaking situation to be in not about the money but because he deserves better"
"I wouldn’t go anywhere else. They care about your babies and you! Dr. Gets right down on the floor with our big dogs. They don’t try to upsell you on unnecessary items. Entire staff is caring, helpful and professional."
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