CVS Pharmacy 10 East Columbia Avenue, Battle Creek, MI 49015

"Paid for Part D prescriptions for seniors."

"CVS never has the prescriptions I need in stock and then we have to wait 2-5 days for them to get it in. When I questioned the pharmacy about this issue it seemed that they order things on a need basis and don't pre-order, so this will continue to be an issue. I took my business elsewhere."

"Unbelievably incompetent. I took my prescription in to have it transferred from Rite Aid. The girl wrote down all my info from my prescription, took all my insurance info, and even checked to see if they had the medicine in stock, and asked me if I was going to wait. I said no- I will come back the next day. I asked her if she needed to keep the empty prescription container and she said no, but she could throw it away for me if I wanted. I thought that was weird so I said if you don’t NEED it, I will keep it. The next day, I called up there to see if it was ready before I drove all the way into town. The lady who answered was EXTREMELY RUDE- and said she had no record of a prescription for me. I explained what took place the day before and even described the girl that helped me. She put me on hold. After a long hold time she answered the phone like I was a new call. I told her that I needed to figure out what was going on with getting my script transferred- she said- I told you we don’t have anything for you and she put me n hold again. She left me on hold hoping I would hang up. She came on quickly and said please hold there are 5 patients before you (again like I was a new call) after I had been on hold for about 10 minutes. I know she was hoping I would just give up. After about another 12 minutes of being on hold I finally did give up and just hung up. They have lost my business and I will never step foot in that store for any reason ever again. I’m going to tell everyone that will listen how incompetent and rude they are."

"I love this store. All the employees are helpful and kind. The pharmacy has been improving and my prescriptions are ready quick. I love using the coupon center and receive great deals on baby, coffee and lotions are my favorite steals. The store is organized and is always clean. Great seasonal products as well."

"Thank you CVS for finally coming to battle creek! Your sales and products have been awesome. Special shout out to your staff Tonia. She is extremely pleasant, courteous and professional.... and I must add good looking too! :)"