YMCA of Greater Grand Rapids

"They make it very difficult to cancel a membership. You can't do it online, but instead have to call. I did that to cancel on 1/25/24 and they still charged me for all of February because I didn't call 14 days prior to the beginning of the next month. A poor practice that seems like a money grab."

"Used to be a great gym but recently out of COVID reduced daycare hours, facility's not nearly as clean, and the icing on the cake is no towels. Swim lessons, workouts , pools and no towels all while raising the price. Very inconvenient when on the go."

"Had to bring it back down after having trying to call them two weeks in a row past 9:00 only by a few minutes when they are actually still open until midnight but their phone system won’t allow phone calls past 9:00. Really just trying to figure out about the bike class tomorrow morning but can’t and it’s not online last I check. Gotta improve on the communication. All great otherwise now that steam is fixed but the men’s locker room could always be looking clear in the showers tbh"

"With how expensive the memberships are and how much revenue this gym produces, the equipment is absolutely minimalistic. The weights are several different brands and shapes which causes issues, as well as the absolute lack of lifting equipment. 90% cardio equipment 10% resistance equipment is not conducive to a gym this size"

"Several of the showers are absolutely nasty with thick layers of scum (see picture), lots of hair, and broken fixtures. Soap dispensers are constantly empty. No towels available inside the locker room, and the towels are frequently stained with mysterious bodily fluids. The hot tub is always filled with scum and hair. Lockers are all rusty and often don't latch shut. Members constantly drive the wrong way down parking lot aisles because the paint they use for the arrows wears off after a month. There is a sharp piece of rusty metal sticking out of the ground in the parking lot from a broken railing (see picture), which is a lawsuit waiting to happen. Floors in the workout area often have balls of dust floating around. Generally a very poorly maintained Y location. Some of this could be forgiven if this was a $20/mo club, but at $70/mo they really need to step up their game and hire staff that even remotely care about the state of the facilities. The David D. Hunting location needs to look to the newer Mary Free Bed location where staff at least actively clean during the day. I left more that one star because the desk staff are friendly and there is a decent amount of good equipment."