McDonald's 25900 Crocker Boulevard, Harrison Township, MI 48045

"Normally this one is my favorite, however today was not the case, their kiosks were not workong it was set to to go and drive through only, and it took forever to get someone's attention to get help, when I finally got help, the boy just tossed my bag on the counter. As a former manager for McDonald's this wouldn't fly, and I know their store manager and their district manager do not accept that"

"I recently moved in town about a year ago, this McDonald’s location is a convenient place near by me. I am extremely disappointed this is by far the worst McDonald’s I’ve ever experienced! I am assuming the guy is the (manger) cause I see him every time I am there! He is rude and very disrespectful! I went there at 5:57am thinking it was 24 hour McDonald’s. My bad for thinking that. I drive to the drive through he says “ good morning we’re not open at 6ish. I said like 6:30? And he said 6:00am. I said okay and proceeded to drive and parked in the parking lot, I waited until 6:00am. I go back to the drive through. He says “ good morning we’re not open until 6:10am. I said “ okay I can wait “ I go back to the parking lot to wait until 6:10am. I’m in the drive through. He says “ good morning “ I said hi I thought you guys open at 6am that’s what it says online. Can I order my food? He says “ right, sometimes we’re behind things happens right? “ he was acting like I was suppose to know the rules around here. Then he asks “ what can I get you ? “ Everything didn’t seem right, I literally at this point did not want to order food w this guy knowing me being paranoid. First off he was already rude. 2nd he was indecisive about the open hours, twice! 3rd he said was behind. Who knows he could have feed me undercooked food or spit in the food. I drove off feeling disgusted! Please be aware!"

"Asked if they sold Happy Meal toys separately, was told yes and then all of a sudden no at the window (I assume because they would rather just make the extra they over-charge for a whole Happy Meal instead, since they were less than a dollar when it rang up) Got to the second window, told they would give me 2 of them for free "this once" like he was being nice. The bags are see through, he gave me two of the same one on purpose. THEN told to pull up for "fresh" frys. My LARGE fry was less than half full and luke warm. That I waited 10mins for. I guarantee you they did that on purpose over the toys when I said it wasn't a big deal in the first place. The male manager (on the larger side) tonight in the green hoodie is horrible. They didn't give me a receipt either so i couldn't submit a survery. This McDonald's is garbage lately, used to be the best one in the area."

"So I’m gonna try and keep this professional, luckily the picture I’ve attached really speaks for itself. As someone who lives within walking distance of this McDonald’s, this is the average experience at this location: Incorrect and/or missing food, undercooked fries, and a long wait. As you can see, the receipt on my bag states that I ordered 2 McChickens W/ Extra Pickle (along with fries and a drink), the stickers on the sandwiches I received clearly state, “No Mayo”, not only that but it’s clear they belonged to a drive-thru customer, while I was curbside through the mobile app. But the fries, oh the fries. What you see here is a large fry out of a basket of fries that was cooked for about 90 seconds (~1 minute less than the directed ~2.5 minutes), resulting in the soggiest fries you’ve ever had, with grainy, uncooked, potato innards. How do I know they were undercooked, as opposed to just really old, cold fries (Neither of which are acceptable, don’t you give these mouth breathers any excuses), you ask? Well, having worked for McDonalds for a couple years, leaving in 2020, I had a coworker who had a habit, much to my dismay, of pulling fries early when we had an excess of orders to get out. If you were going on break at that time, you got em too. Those fries - soggier than hell, raw inside - are exactly what you get here, EVERY SINGLE TIME. Everything I’ve said up until this point is assuming they’ve gotten your order right, I mobile order here specifically because the employees are incapable of taking a drive through order. I once asked for “2 double cheeseburgers and a large Coke”, loud and clear, only for the drive thru worker to read back to me “2 cheeseburgers, and a large sprite”, so I corrected them, only for them to add my original order to the 2 cheeseburgers and the large sprite that they’d somehow imagined that I’d ordered, resulting in a 5 minute ordeal at the speaker and more at the 1st window to get the employee to understand that I only wanted 3 items (2 DC’s & a L Coke). I do not take it upon myself to write negative reviews, but this store is so consistently bad at everything that they do, that I can’t let it go unsaid. If you value your time, money, or sanity, do not come to the Harrison Township McDonald’s for anything more than a drink, at least with machines (or YOU) making the fountain drinks, all they have to do is hit the right button on the cash register, which the employees here struggle with enough as it is."