Captain Jay's Fish & Chicken 25377 Schoenherr Road, Warren, MI 48089

"Placed an order online for this location. Long wait. I went in and gave my name and told them it was an online order, later I went up again to ask about the delay in my order and the person said "oh yeah" and grabbed my order from the door dash location (apparently they use DoorDash for their online oderes), two other people ahead of me had placed orders online as well and they called their names to pick up their orders. Got home and I noticed I was shorted the macaroni and cheese. I called on my way back and they told me they did not have any cooked and it would take 30 minutes. I asked for a refund and they stated they had a no refund policy. Said it had to go through DoorDash. DoorDash online system dircted me to contact the store. Called the restaurant again and they said no refunds. Very poor customer service."

"Food was okay but severely overpriced. Originally ran the credit card for additional items that were not ordered. Upon arriving home with the carry out orders, neither of the two meals were accurate. Had to drive back and have them remade, due to 30 plus dollars for two meals. Staff not very friendly upon bringing it to their attention. They ultimately remade both meals."

"Everyone from the lady mopping near the front door, the lady behind the counter and the bearded cook which I assume is a manger we're all very nice. Which leaves a lasting impression since it was my first time there. The food was amazing. My only complaint and I believe it was out of their control was my online order was lost, but I was extremely happy with service and friendliness of everyone there. I highly recommend Captain Jay's Fish & Chips. I'll be back for sure."

"I will never go back here again. Which is sad because I love their chicken. I placed a large online order and went to pick it up. Although it was sitting in the counter when I got there it took the girl quite sometime to wait on me because she was fighting with the cook. Then some customer came in there and was completely obnoxious swearing profanities at the cook. They didn't give me the right stuff so I had to go back in. The obnoxious customer is now sitting up on the counter banging on the cash register drawer. Then she took some random Doordash order and ran out the door. Once I got home, my order still wasn't correct, so I called. Although the girl said sorry, she didn't offer any resolution to my order not being correct! DON'T GO THERE!!"

"Chicken was good and hot. Person at the drive thru window was kind of weird. She was nice and helpful but she seemed like she was irritated by our questions. She was helpful but she just made me feel like I was getting on her nerves. Weird. Next time I will order online so I do not have to deal with her."