Jersey Mike's Subs 12161 23 Mile Road, Shelby Township, MI 48315

"I visit this place at least once a week. I love the food and the staff and the service are always top notch. Other fast food restaurants should take notice of how a business should run."

"They get a little busy during lunch rush. Other than that, the food is good and I've never had a problem with them getting anything wrong on my order."

"Even though my subs ordered online were made incorrectly, I will still have to honor giving them 4 stars strictly due to the circumstances it had happened. This was during a special promotion they were running, and had to deal with a very difficult customer that was, in no better words, giving them the hardest time they could knowingly at that (you can see the small smirk during the entire process). They took it on the chin with the person and did a great job overall in handling this, which is why I can't... not give them the 5 on their service, although it wasn't to me directly. Had my subs been made properly through this exchange I had to bear witness too, they would have overall gotten a 5."

"I can never order mustard on my sandwich from here because they squirt it on and turn the meal into a lake of mustard, wiping it off never helps. Mustard should be spread on the bun, NOT SQUIRTED LIKE OLIVE OIL. So sad they don't train their employees well. How can you ruin a sandwich? Hey, don't serve what you wouldn't eat yourself."

"I ordered from here regularly. This place has gone downhill. They forgot one of my cookies and a bag of chips. It wasn't the first time. I'll be watching my credit card statement to make sure it was actually removed, because the woman on the phone was clearly too busy. I loved his place for an occasional order. The manger called today and said that because I used Shore Points I would have to give them my credit card info again. I was lied to yesterday. That's what charge backs are for. Stay away from this place they have fallen too far."