Tim Hortons 1816 West Road, Trenton, MI 48183

"Whenever there is an adult manager on site- this place is tolerable. What is it with not saying anything and just handing out the drinks and grabbing the card? I know you don’t REALLY want me to have a good day but it’s the little things in this human life. Covid changed the social atmosphere in ways we can’t return from. Teenage boys with half a brain cell do not need to be arguing with grown woman at 7 in the morning. I know they’re getting high off a wax pen in the bathroom, or they’re half asleep, or simply no one to tell them any different, but this job is too simple to complicate so severely. Maybe it goes back to training, maybe it goes back to childhood, but get a grip. First job or not; learn to be kind and patient- with yourself and with rude customers. One last thing, please learn to stir the drinks. There’s a special spoon and everything- it’s called chopping."

"The lack of leadership and consistency here is distasteful. No one is paying attention to the orders being made and bagged. They’ll put the cream you ask for but not the sugar. They might stir your coffee. But if they don’t you’ll get the cream and sugar they did put in after you have drank the coffee. Ask for a plain bagel, they’ll give you an everything bagel. You ask for a honey dipped and they will give you a Boston cream. And if these are due to being out of what’s asked for, it should be made known to the customer."

"Asked for a strawberry coconut refresher, it was water with strawberry syrup at the bottom. I said it didn’t look right, the cashier took my cup and stirred the syrup with a random, used spoon that was behind the counter in a metal cup. He said he couldn’t do me another one. He gave me my cup back stirred. Great. We also didn’t receive our sandwiches for a long time and for at least three times they noticed that and nothing was done. Thank you :)"

"I've been a regular at this location for years, never had an issue. However, this morning, when I placed my order, I noticed on the screen at the last minute that one thing was off after it was read back to me. I tried to talk with them through the speaker to correct it, but after three attempts and another patron pulling up behind me, I moved on to fix it at the window. I told the window employee and they went to change it, but the employee with the headset came up and began to argue with me that I had stated a different request. I said that I didn't and he said I confirmed it and I said that, I tried to fix the error that you misheard, but no one would respond. He then became rude and sarcastic with me over something that took them 30 seconds to correct. It was unnecessary. A simple mistake that turned into more because of attitude. Extremely disappointed."

"The new main baker really has it together. S'mores donut as bakers choice!! Had Hershey's chocolate, soft honey grahams and freshly toasted marshmallows!!"