Einstein Bros. Bagels

"I got a bagel. Asked for extra sauce. Got no sauce. The bagel was burnt. Tried calling to make a complaint but got no answer. I'm very upset. I spent a lot of money and had never had a complaint with this company. I want this issue fixed. I waited 30 mins for food and am very unhappy with the food and how long it took to get my food."

"Fruit flies by the coffee counter which had a lot of milk and coffee spills. No child booster seat or high chair available. The employee with the blonde hair was very rude when I stated that I wanted to use my rewards number, because she had already processed the order and was ready to take payment. She never asked for my number. When I said I wanted to add my number she sighed loudly and said, “Great, now I’m locked out for forty seconds and we can’t process a payment until then”. Not my fault that she didn’t ask for it to begin with! Anyway, that employee with the blonde hair just complained loudly nonstop to the other employee for my entire visit which was about 20 minutes. Not a great environment between that and all of the fruit flies!"

"I placed an order last Wednesday (12/20/23) around 6:20am, on Einstein's website. I arrived at the store for my pick up and there was a sign on the door stating "Late open due to building maintenance" I thought, okay, totally understandable I'll call them when they open... In the meantime I checked on door dash and grub hub and both stated that they were open- in my mind I would hope they'd be able to turn off ordering if they knew they would not be able to open at the stated time. I called back every hour from 7am until I finally got ahold of someone at 11:15am. I told the woman I had placed an order online this morning and when I arrived they were closed, she probably received quite a few phone calls regarding this and told me her baker had called in sick and they were having oven issues-I told her I completely understand but I would like a refund. She very abruptly told me to request it on my app. I said, what do you mean? I ordered online, she was definitely getting annoyed at this point and said well we can't do a refund you have to contact corporate. I was confused and asked how I would do that.. She said well if you don't have the app you just have to go online and contact corporate.. this whole conversation I felt like the employee was irritated/frustrated with me. I thanked her and ended the call. I immediately went online and contacted corporate within the next 20 minutes. It has been a full 5 business days since this incident, a full week since I placed my order. I'm hoping to at least receive my refund by Monday. Was it a lot of money? No. Did I expect a substitution (offering to make the order then or the next day) no, but would it have made a difference to how I'm feeling regarding this situation? Yes. I don't have any ill will regarding Einstein and I'm sure I will order from them again but I've sat on this for over a week and thought about other people or company's who may have ordered in the same time frame and wondered if anyone else had a similar experience. I am willing to change this review if anyone reaches out and if I receive my refund. UPDATED 1/8/24. I have still not received a refund. I hate this automated response from "the owner". Clearly they're not reading these. I ended up contacting Einstein's corporate through Instagram on 12/28. They told my my refund had been issued a few days before. Contacted them again today and now they said it was issued on the 27th. Frustrating to not have any reply back from the website, didn't say anything in the follow up, etc. I will not be recommending this location nor will I ever purchase from this location again. Better off going to any other location."

"The worst customer service I have ever had. The person who took my order was not attentive and did not greet us with a friendly manner. When I made my way to pay the cashier was busy on her phone showing somebody a video. We waited for her to be done on her phone to give us her attention to cash us out. Overall a terrible experience and will not go to Einstein ever again. The girl who made my bagel was very nice"

"I ordered an egg bagel with salmon cream cheese. I was rudely interrupted and told that they didn't have egg bagels. I settled for an everything bagel. He then asked me what kind of egg I wanted on my bagel (I never ordered egg on my bagel) then he asked what kind of cheese I wanted (again never ordered cheese). I ended up with an everything bagel with plain cream cheese which is definitely not what I ordered but the sheer fact that they were able to produce any sort of edible food item was nothing short of a miracle. The coffee needs a different review in and of itself. I'll give you the readers digest version: the first cup I made I immediately dumped the entire cup in the garbage. The 2nd try was barely tolerable. I basically only drank it to avoid a soul crushing migraine. I would only recommend this place to my enemies."