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Park East Health Center | University of Michigan Health-West
4055 Cascade Road Southeast, Grand Rapids, Michigan, United States
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About the Park East Health Center | University of Michigan Health-West
Park East Health Center, part of the University of Michigan Health-West system, is a leading health institution located at 4055 Cascade Road Southeast in Grand Rapids, Michigan, United States. With a focus on putting patients first, our dedicated team provides breakthroughs, innovations, and high-quality care to our community.
Access your health information anytime and anywhere with a secure MyChart online account, where you can view test results, refill prescriptions, email your provider, schedule appointments, and more from your smartphone, tablet, or computer. Our institution offers a range of services including Ear, Nose & Throat (ENT) care, with appointments available by calling 616.252.5760.
Office hours vary by service, with Urgent Care open from 9 am to 9 pm, seven days a week, X-Ray services available from 9 am to 6 pm, Monday to Friday (walk-ins welcome), and the Outpatient Surgery Center open from 6 am to 5 pm, Monday to Friday.
As we undergo a name change, you may see either University of Michigan Health-West or Metro Health – University of Michigan Health on patient communications and billing statements. Rest assured, our commitment to providing exceptional care remains unchanged. Stay informed on COVID-19 developments through our update center, where you can find resources and answers to your questions.
4055 Cascade Rd SE, Grand Rapids, MI 49546, United States
Opening hours of Park East Health Center | University of Michigan Health-West
Monday:
08:00 - 21:00
Tuesday:
08:00 - 21:00
Wednesday:
08:00 - 21:00
Thursday:
08:00 - 21:00
Friday:
08:00 - 21:00
Saturday:
09:00 - 21:00
Sunday:
09:00 - 21:00
Reviews of Park East Health Center | University of Michigan Health-West
"I recently went here for a small procedure. Me and my sister were there for work, both having a nurse named Cheryl. I would like to say she was the best nurse i’ve ever had. Never felt more welcomed and cared for! Such a pleasure meeting her"
"This location never gets me in for my appointment on time. Im usually left waiting in the waiting room for at least 45 minutes AFTER my appointment is supposed to start. They have changed my appointment on me several times without contacting me before hand to reschedule and when I call to figure out why all of a sudden the appointment I scheduled has been changed with out my knowledge or authorization they are rude"
"I was recently discharged from u of m 2122 health drive in grand rapids. This a great hospital to be if you need excellent care. I had a stent put in open a blocked arterie that caused a stroke. These people are extremely professional. They don't just care for their patients, they show it in the utmost way. Staff while I was there took excellent care of me. Jenna was one of my nurses as well as Katrina. I was in room 408. I am recognizing all nurses, techs and doctors but these young ladies engaged with their patients in care and found time to just talk and provide personal nurse to patient information. Kudos again to all"
"I stopped going to University of Michigan Health West after several poor prenatal experiences at this facility. First and foremost, you are purely just a number here. Your visits are in and out, you see the doc for maybe 15 mins - and that's only if YOU come with questions. Otherwise, they basically just check your heart rate, blood pressure and leave. Even on your first pregnancy, they don't take the time to educate you on what's happening, what to expect, etc. On top of that, they take advantage of the fact that they are tied to a hospital and bill as a hospital when they can, despite being considered a primary care provider by insurance. That means patients pay more for everything - for example, I was charge over $100 for urine pregnancy/drug etc tests. The first was done four weeks before it should have been done (when I was coming in to see a PA for prenatal questions at 6 weeks on my first pregnancy vs my 10 week first prenatal visit when it's supposed to be done) - I lost that baby and they refused to own up to doing the test too soon and still made me pay. My second was done at the right time, but was somehow MORE that time. Had either of these tests been processed like they would through primary care or even an offsite lab (vs a hospital), they would have cost me my $20 co-pay, that's it. But since they have the ability to bill like a hospital due to their affiliation, they can line item every little thing they do - racking your bill up with charges that apply toward your deductible. I've called the billing manager 5 or more times since March, no response. She finally responded to a billing message on MyChart, just told me everything was processed fine (twice), then stopped responding. I'm disgusted at the lack of care and empathy this facility has demonstrated. You're in health care, this is VERY personal to people. I LOST my baby and they couldn't muster the humility to own up to their mistakes and take away the payments that had to remind me of that lost baby each time. I will never go to a UM medical facility again. (By the way, I switched to Spectrum and my experience has been a complete 180 - between the nurses, doctors, and even the office manager. Much more personal experience, you can tell they actually care about their patients.)"
"Had a hysterectomy yesterday. Staff was awesome. Hospitality was exceptional. Dr's truly listened to the patient and put the patients needs first. Far better service than anything from spectrum."
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