Alex's of Rochester Family Dining

"I am currently here and I must say the waitress at the door was very polite and welcoming. I went in to pick up and door dash order at 10:20-10:30. Waiting the first ten minutes in the store. I asked one of waitress for an estimate, she went and asked the kitchen they says approximately a few minutes, I go back sit in my car for another 10 minutes. When I came back in two other orders are both prepared and larger orders then mine. The problem I have with that is food delivery apps DO NOT send you to a location spins they get an order. It’s very uncommon hence when you get to the store the food is normally already made unless the store is packed. We know this by simply using the food delivery apps just about each one starts off with a 30-45 minute wait. Meaning when a delivery person get there it normally means the apps estimated the time. Now for these two other orders to be read roughly at 10:40 and the people was not there placing the order when I was there for 30 minutes which means they neglected my order for whatever reason but I’m bringing this to the manager/owner attention. I hate to say it was for the color of my skin but I didn’t feel like everybody was being treated equally. If it’s a slow demand in the kitchen, hire help. The kitchen knew I was there and offered nothing not even a seat knowing I waited for nearly 45 minutes. I basically got my order once I stood there, once they got tired of seeing me they speed up. Seems like they wanted me to cancel the order. Overall seems like a wonderful place terrible kitchen staff!!!!! Unless you are dinning in do not count on equality at this establishment"

"Nice and quiet. Great portions. Food is delicious. Staff on point. I like going there because I can get a meal and not have the noise of TV's going on. Lots of tables and booth space. Been there a few times and never disappointed. Oh, and there is a stop light so you can go north on Rochester road easily."

"A nice restaurant for comfort food and all your favorite Coney Island meals. A great place to hang out with your besties."

"This has to be one of the best family diners. We always try to go to family diners when we travel, and this was definitely worth it! The food was amazing from the fajita to the stir fry and the Philly cheese stake! We actually spoke to the owner, who was filling our coffee cups! The waitress was also very friendly and fast! I would definitely go back"

"food was decent but the service was absolutely horrible, waitress seemed like we were a nuisance. When coming to our table it was like we owed her something. NO PERSONALITY…. I am one to always tip even with semi bad service. This waitress was beyond terrible. I will definitely take my business elsewhere, where they enjoy having customers."